I keep getting my signal lost, but dont know how and dont know how to get it back, i lose letters numbers on grey part and no signal box comes up

Hi i am having frustration times with my freeview, i have brought a new tv with basic freeview but already have a myfreeview box and at my new place i get the tv working some times and other times it only comes up with HDMi1 in the green but blank in the grey where i know numbers and letters shud come up re connection and then "next screen" i get moving around screen, No Signal, i have tried the guys and the signal when tested is strong but i dont know what to do as i wont pay again for him to come out getting expensive

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Permalink Reply by Biggles on May 15, 2014 at 10:04

We need much more info to be able to help.

What is your location? What Brand of TV? Is your Freeview Box Satellite or Terrestrial? Do you have a UHF antenna? How have you connected everything?

If you have a Freeview TV then you no longer need a Freeview STB.

You should hve a UHF antenna correctly polarised (vertical or horizontal depending on which transmission site it is pointing at) and connected by good quality rg6 cable directly to the TV.

If you are not in a FreevieHD reception area then you need a Satellite Dish connected to a Satellite STB connected to TV via HDMI.

All you need to know to receive Freeview can be found here.

http://www.freeviewnz.tv/

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Permalink Reply by Bel @ Freeview on May 15, 2014 at 14:43

Hi Susan, what Biggles said. But I also suspect you're just accidentally pressing the SOURCE or INPUT button for your TV (HDMI1 will come up on my TV when I press SOURCE on the remote - mind you the equivalent button on your remote could be called something else, depending on the brand / model of your TV. If there's nothing connected to the HDMI port at the back / side of the TV, then a "No signal" message would come up on screen. THis has nothing to do with your Digital TV reception, it's because you're accessing a different input location on your TV with nothing coming through that input location, e.g. in your case HDMI1).

Pressing SOURCE again and selecting DTV (or TV, or DIGITAL TV, or TELEVISION) should bring you back to your TV channels again.

Hope that helps or if I'm totally off the mark - please provide the details Biggles requested so we can have some more info to go on in order to suggest something for you. Thanks.