Network Status

Status of Freeview New Zealand transmission and broadcasts are detailed below, as supplied by transmission providers and broadcasters.

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Transmission & Broadcasts

SATELLITE: NORMAL

UHF: NORMAL

If you experience any issues with channels or any other TV reception issues, please check this page for tips on resolving those issues.

Freeview OnDemand

The following issues are being investigated.

New Freeview On Demand:

Having to login each day (September 2018)

Rather than having to just sign in once to stream all On Demand content, on some devices users are having to sign in again after power-off. So far reports have been received from Dish TV and Panasonic users.

A fix is currently being tested by the development team for this problem. (Updated 25/10/18)

Samsung TVs (2017/2018) Smart Tile - Freeview On Demand App Issue (12/9/18)

Users experience the following: registration/ login and content failure

Try available fix:

Please log in using original email and password
If you created a NEW account on 12/9/18 this will not work, go back to using original email and password

We apologise for the inconvenience! We understand it is extremely irritating having to log in again. The Freeview team are currently working with the developers to make sure it will NOT happen again.

Unable to load videos on SONY Android TVs

Some SONY Android TVs are unable to load On Demand content: the network logo is displayed but the video does not load beyond the logo. We are currently working with SONY for a resolution, in the meantime try the available fixes:

Power your TV off completely and then power up. Proceed to Freeview and play VOD.
If you playout on another Subscription services (e.g. YouTube, Netflix) you may lose the ability to Play Freeview VOD again. Re-power the TV as above and go straight to your desired Freeview VOD
It's likely the TV firmware is not correctly updating, please see here for ways to check your TV firmware version and to update your Sony TV firmware.

Mini Guide displays incorrect time on SONY X8500E Android TVs

After the TV has been powered on for an extended period of time, the Freeview Mini Guide displays correct programme title information but time displayed lags behind by a few hours. SONY is currently investigating this and believes it to be isolated to their X8500E Android TVs.

Black bar at the bottom of the screen on LG LF631v Smart TVs

The Freeview Mini Guide persists onscreen during broadcasts, appearing as a black bar without the intended TV schedule information. To hide the mini guide and minimise disruptions, please press the BACK key (not EXIT! as pressing EXIT will kill the app and cause it to re-load again in the background, with the mini guide appearing again after the reload).

Try Available Fix: A Factory Reset of the TV has corrected this issue for affected users. Please see here for instructions on how to carry out a factory reset. After the Factory Reset, please check that HbbTV is enabled to continue to access Freeview On Demand; see here for instructions on how to check and enable HbbTV.

Old Freeview On Demand (FreeviewPlus):

FVP-351: VIDEO FAILS TO PLAY AFTER ADS on TVNZ ONDEMAND & THREENOW

Updated 05/06/18: The issue affecting SONY Android TVs can be resolved with a firmware update.

SONY has two firmware updates available and recommend that affected users download the firmware update to a USB drive and then update their TV via USB. Check your model number so you download the correct firmware:

if your Sony TV model number contains an "X" or "Z", or ends in "A1" go to https://www.sony.co.nz/electronics/support/lcd-tvs-android-xe90xx_x90xxe-series/kd-49x9000e/downloads/00015069
if you Sony TV model number contains a "W", please go to https://www.sony.co.nz/electronics/support/lcd-tvs-android-w75xc_w80xc-series/kdl-50w800c/downloads/00015079

For users with LG TVs:

LG LH series TVs from 2016 continue to be affected by this issue. Models affected are: 55LH600V, 49LH600V, 43LH600V, 55LH575T, 49LH570T, 43LH570T, 32LH570D

All other models should now have updated to the new firmware fix released by LG in 2017.

Samsung TV turns off in the middle of watching streaming content [Updated 20/03/2018]

Some users of new Samsung Smart TVs have reported that their TV turns off after 10-15minutes of streaming in the Freeview On Demand application - this happens when streaming TVNZ OnDemand or ThreeNow shows.

Update: Samsung has firmware available for distribution but only through USB currently, the official release will be made available in May 2018 via the Samsung NZ website and network. Please contact Samsung Support on 0800 726 7864 in the meantime to request a USB update.

Freeview On Demand Samsung Smart TV app affected by other auxiliary connections (e.g. HDMI) [Updated 20/03/2018]

For users of Samsung 2017 and top-end 2016 TVs: remote input is not being fed through to the Freeview On Demand smart TV app when a device is connected via HDMI cable (e.g. Sky decoder or Apple TV).

Error when playing TVNZ OnDemand [Logged 22/12/2017; Updated 4/1/2018]

We received a few reports where users see an error when attempting to play TVNZ OnDemand content from within the app. The error has been rectified on 4 Jan 2018; however linkage between the Freeview and TVNZ apps is still not working correctly, so selecting a show within Freeview will open the homepage of the TVNZ app. An update to both apps is expected to correct this in the coming weeks.

In the meantime, users may wish to select TVNZ programmes from within the TVNZ OnDemand app. Go to the Apps page, launch TVNZ OnDemand from there and select to play shows from within the TVNZ OnDemand app.

TVNZ OnDemand shows not playing - goes to blank screen

There's currently a problem playing TVNZ OnDemand content on some devices, where a blank screen is presented instead of the video when selecting a show to stream. This issue has been reported by users of the Satbox s8100 and s8200, as well as some Samsung and LG Smart TVs. The Freeview and TVNZ team are investigating this issue. [Added on Tue 21 Nov 2017]

TVNZ OnDemand shows selected goes to TVNZ OnDemand homepage

When selecting a TVNZ OnDemand title within the Freeview On Demand application, the TVNZ OnDemand app fails to load the page for the selected title (the homepage loads instead). This has been escalated to the application developers at Freeview and TVNZ, more updates to follow. [logged 04/09/2017]

Live TV audio persists when browsing through the TVNZ OnDemand app

On selected TVs, while the user is browsing for content in the TVNZ OnDemand app, Live TV audio persists in the background. This has been escalated to the app team, more updates to follow. [logged 04/09/2017]

Experiencing other On Demand playback issues?

Freeview works with broadcasters and manufacturers to log and investigate issues affecting the Freeview ON DEMAND (FreeviewPlus) application. As some issues occur intermittently, are specific to selected products or affect distinct videos or ads, it can take time to zone in on the cause and address the problem.

If you cannot stream an ON DEMAND video at all or all the way through, please note down the programme title, series (or season) and episode and report it here. The details you provide may help in isolating the cause of the problem. Thanks!

Upcoming Works by Transmission Providers

No other works planned at this point in time.

Freeview Guide

TV Guide Apps: NORMAL

Freeview On Demand Guide: NORMAL

Freeview Standard Onscreen Guide (launched via the GUIDE / EPG button on all Freeview devices): NORMAL

Still having reception or channel issues?

If there no outages reported by transmission providers or broadcasters above relating to your area, chances are you may have a fault with your antenna, cabling or device set up.

Check the Troubleshooting Tips on the Freeview website here for ways to resolve lost channels or reception issues.
Find tips to resolve & post your questions in this discussion board.

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