Status of Freeview New Zealand transmission and broadcasts are detailed below, as supplied by transmission providers and broadcasters.

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Transmission & Broadcasts

SATELLITE:  NORMAL

UHF:  NORMAL except the below

UHF RECORDERS unable to record programmes in WHANGAREI (24/04/19)

UHF RECORDERS are unable to record programmes (DISH TV RECORDERS will display a 'CODE 2' error) due to a transmission network issue localised in WHANGAREI.  The transmission provider is currently working to resolve.  This recording issue is not affecting users of recorders anywhere else.

If you experience any issues with channels or any other TV reception issues, please check this page for tips on resolving those issues.

Freeview Guide

TV Guide Apps:  NORMAL

Freeview On Demand Guide:  NORMAL

PREVIOUS ERROR NOW FIXED: Missing data from 00:01 on 27 April 2019.  The system developers have been notified to investigate and fix. [FIXED 23 APR; RAISED 18 APR]

Freeview Standard Onscreen Guide (launched via the GUIDE / EPG button on all Freeview devices):  NORMAL

Freeview On Demand

The following issues are being investigated.

New Freeview On Demand:

VEON Connected TVs who have lost access to Freeview On Demand (Updated:15/04/19)

Freeview and The Warehouse are working together to address video streaming issues so that the new Freeview On Demand platform is available on VEON Connected TVs (models: VN40HB28LED and VN50HB28LED).

There’s currently no available ETA on resolution.  A VEON firmware update may be required before the new Freeview On Demand platform becomes accessible on those TVs.

Please check back here for updates.

Intermittent loading issues during peak hours (Updated: 28/02/19)

There's currently an intermittent video loading issue that occur during peak viewing hours in the evening, affecting a small percentage of devices.  The user sees "Loading..." onscreen and the video stream will not start.  The developers are currently investigating to identify the cause.

TOSHIBA: Unable to load videos beyond the logo (Updated: 24/04/19)

The following Toshiba TV models are unable to load On Demand content: 55U9850AZ, 58U7880AZ, 65U9850AZ, 75U7880AZ

We are currently testing the software for a fix, in the meantime try the available fixes:

• Power your TV off completely and then power up. Proceed to Freeview and play VOD.
• If you play another Subscription service (e.g. YouTube, Netflix) you may lose the ability to play Freeview VOD again. If this happens re-power the TV as above and go straight to your desired Freeview VOD

Panasonic TV and PVR Issue: FIXED (Updated 28/02/19)

Some Panasonic TVs / PVRs may experience the following issue:

• Unable to load On Demand content- it stays on loading screen

This issue was resolved with a release on 27/02/2019.

Having to login each day (September 2018)

Rather than having to just sign in once to stream all On Demand content, on some devices users are having to sign in again after power-off. So far reports have been received from Dish TV and Panasonic users.  A fix is currently being tested by the development team for this problem. (Updated 25/10/18)

Samsung TVs (2017/2018) Smart Tile - Freeview On Demand App Issue (12/9/18)

Users experience the following: registration/ login and content failure

Try available fix:

• Please log in using original email and password
• If you created a NEW account on 12/9/18 this will not work, go back to using original email and password

We apologise for the inconvenience! We understand it is extremely irritating having to log in again. The Freeview team are currently working with the developers to make sure it will NOT happen again.

Mini Guide displays incorrect time on SONY X8500E Android TVs

After the TV has been powered on for an extended period of time, the Freeview Mini Guide displays correct programme title information but time displayed lags behind by a few hours.  SONY is currently investigating this and believes it to be isolated to their X8500E Android TVs. 

Black bar at the bottom of the screen on LG LF631v Smart TVs

The Freeview Mini Guide persists onscreen during broadcasts, appearing as a black bar without the intended TV schedule information.  To hide the mini guide and minimise disruptions, please press the BACK key (not EXIT! as pressing EXIT will kill the app and cause it to re-load again in the background, with the mini guide appearing again after the reload).  

• Try Available Fix: A Factory Reset of the TV has corrected this issue for affected users.  Please see here for instructions on how to carry out a factory reset.  After the Factory Reset, please check that HbbTV is enabled to continue to access Freeview On Demand; see here for instructions on how to check and enable HbbTV.

Experiencing other On Demand playback issues? 

Freeview works with broadcasters and manufacturers to log and investigate issues affecting the Freeview ON DEMAND (FreeviewPlus) application.  As some issues occur intermittently, are specific to selected products or affect distinct videos or ads, it can take time to zone in on the cause and address the problem.

If you cannot stream an ON DEMAND video at all or all the way through, please note down the programme title, series (or season) and episode and report it here.  The details you provide may help in isolating the cause of the problem. Thanks!

Upcoming Works by Transmission Providers

No other works planned at this point in time.

Still having reception or channel issues?

If there no outages reported by transmission providers or broadcasters above relating to your area, chances are you may have a fault with your antenna, cabling or device set up.  

• Check the Troubleshooting Tips on the Freeview website here for ways to resolve lost channels or reception issues.
• Find tips to resolve & post your questions in this discussion board.