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Freeview, Support, the broadcasters and transmission providers are Essential Services which will continue to provide free-to-air television to New Zealand regardless of Alert Levels. Support will continue to take phone calls and monitoring this Forum.
You may need to contact your local installer to see if they are operating in regards to TV installations or reception issues. Some installers may have certain guidelines provided by the Ministry of Health. Stay Safe.
TRANSMISSION & BROADCASTS
Status of Freeview New Zealand transmission and broadcasts are detailed below, as supplied by transmission providers and broadcasters.
Wairarapa - RESOLVED: all channels are back on air. [10:49pm 19/1/2022]
STREAMING TV: NORMAL
UPCOMING WORKS BY TRANSMISSION PROVIDERS
DEC 2021 (Date TBC) in WAIRARAPA | Transmission provider investigating possible UHF/DTT transmission degradation to the Wairarapa area.
From July 1, 2021 the following channel changes occurred:
If you experience any issues with channels or any other TV reception issues, please check this page for tips on resolving those issues.
TV Guide Apps: NORMAL
Freeview On Demand Guide: NORMAL
Freeview Standard Onscreen Guide (launched via the GUIDE / EPG button on all Freeview devices): ISSUE
FREEVIEW ON DEMAND
Freeview On Demand set to end
The added free service from Freeview is set to end in late 2022. This doesn’t affect Live TV channels or other Freeview features.Please see here for more information.
Freeview On Demand (HbbTV platform): NORMAL
DISH TV playback issue resolved. Please see here for additional info.
Freeview On Demand (Smart TV app / IP-only app): NORMAL
Samsung Smart TV app playback issue, originally reported 30 April, has now been resolved through an update. If content still does not load on your Samsung Smart TV app, please follow the troubleshooting steps here to update your TV.
Experiencing other On Demand playback issues?
Freeview works with broadcasters and manufacturers to log and investigate issues affecting Freeview On Demand (FreeviewPlus). As some issues occur intermittently, are specific to selected products or affect distinct videos or ads, it can take time to zone in on the cause and address the problem.
If you cannot stream a show at all or all the way through, please note down the programme title, series (or season) and episode and report it here. The details you provide may help in isolating the cause of the problem. Thanks!
RECEPTION or CHANNEL ISSUES?
If there no outages reported by transmission providers or broadcasters above relating to your area, chances are you may have a fault with your antenna, cabling, or device set up.