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Freeview, Support, the broadcasters and transmission providers are Essential Services which will continue to provide free-to-air television to New Zealand regardless of Alert Levels. Support will continue to take phone calls and monitoring this Forum. 

You may need to contact your local installer to see if they are operating in regards to TV installations or reception issues. Some installers may have certain guidelines provided by the Ministry of Health. Stay Safe. 

TRANSMISSION & BROADCASTS

Status of Freeview New Zealand transmission and broadcasts are detailed below, as supplied by transmission providers and broadcasters.

UHF: NORMAL

SATELLITE: NORMAL

STREAMING TV:  NORMAL

CHANNEL UPDATES: NEW CHANNEL LAUNCH - CHANNEL33 VIA UHF   FREEVIEW CHANNEL 33

If you experience any issues with channels or any other TV reception issues, please check this page for tips on resolving those issues.

UPCOMING WORKS BY TRANSMISSION PROVIDERS

No major works planned at this point in time.

FREEVIEW GUIDE

Timaru EPG Issue- FIXED: Some Timaru customers reported missing EPG information and in turn could not record. (30/11/20)

TV Guide Apps:  NORMAL

Freeview On Demand Guide:  NORMAL 

Freeview Standard Onscreen Guide (launched via the GUIDE / EPG button on all Freeview devices):  NORMAL

FREEVIEW ON DEMAND

Freeview On Demand (HbbTV platform): NORMAL

DISH TV playback issue resolved. Please see here for additional info.

Freeview On Demand (Smart TV app / IP-only app): NORMAL

Samsung Smart TV app playback issue, originally reported 30 April, has now been resolved through an update.  If content still does not load on your Samsung Smart TV app, please follow the troubleshooting steps here to update your TV.

Experiencing other On Demand playback issues? 

Freeview works with broadcasters and manufacturers to log and investigate issues affecting the Freeview ON DEMAND (FreeviewPlus) application.  As some issues occur intermittently, are specific to selected products or affect distinct videos or ads, it can take time to zone in on the cause and address the problem.

If you cannot stream an ON DEMAND video at all or all the way through, please note down the programme title, series (or season) and episode and report it here.  The details you provide may help in isolating the cause of the problem. Thanks!

RECEPTION or CHANNEL ISSUES?

If there no outages reported by transmission providers or broadcasters above relating to your area, chances are you may have a fault with your antenna, cabling, or device set up.  

• Check the Troubleshooting Tips on the Freeview website here for ways to resolve lost channels or reception issues.
• Find tips to resolve & post your questions on this discussion board.