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Freeview, Support, the broadcasters and transmission providers are Essential Services which will continue to provide free-to-air television to New Zealand regardless of Alert Levels. Support will continue to take phone calls and monitoring this Forum. 

You may need to contact your local installer to see if they are operating in regards to TV installations or reception issues. Some installers may have certain guidelines provided by the Ministry of Health. Stay Safe. 

TRANSMISSION & BROADCASTS

Status of Freeview New Zealand transmission and broadcasts are detailed below, as supplied by transmission providers and broadcasters.

UHF: NORMAL

Wairarapa - RESOLVED: all channels are back on air. [10:49pm 19/1/2022] 

SATELLITE: NORMAL

STREAMING TV: NORMAL

UPCOMING WORKS BY TRANSMISSION PROVIDERS

DEC 2021 (Date TBC) in WAIRARAPA | Transmission provider investigating possible UHF/DTT transmission degradation to the Wairarapa area. 

CHANNEL UPDATES

From July 1, 2021 the following channel changes occurred:

• TV29 (29) rebranded to Panda Channel 29.
• APNA TV (36) went from Nationwide to Auckland only. If you're in Auckland and having issues viewing APNA TV, you will need to re-scan your device.  
• PANDA TV (37) came off air.
• KORDIA TV (200) rebranded to CH200.
• TVSN (20) came off air on August 23. 
• PANDA CHANNEL 29 (29) came off air on October 01. Best New Entertainment (BNE) other platforms include their Freeview channel TV28, their Facebook and YouTube page, as well as their radio stations: AM936 and FM99.4.

If you experience any issues with channels or any other TV reception issues, please check this page for tips on resolving those issues.

FREEVIEW GUIDE

TV Guide Apps:  NORMAL

Freeview On Demand Guide:  NORMAL 

Freeview Standard Onscreen Guide (launched via the GUIDE / EPG button on all Freeview devices): ISSUE

FREEVIEW ON DEMAND

Freeview On Demand set to end

The added free service from Freeview is set to end in late 2022. This doesn’t affect Live TV channels or other Freeview features.Please see here for more information.

Freeview On Demand (HbbTV platform): NORMAL

DISH TV playback issue resolved. Please see here for additional info.

Freeview On Demand (Smart TV app / IP-only app): NORMAL

Samsung Smart TV app playback issue, originally reported 30 April, has now been resolved through an update.  If content still does not load on your Samsung Smart TV app, please follow the troubleshooting steps here to update your TV.

Experiencing other On Demand playback issues? 

Freeview works with broadcasters and manufacturers to log and investigate issues affecting Freeview On Demand (FreeviewPlus).  As some issues occur intermittently, are specific to selected products or affect distinct videos or ads, it can take time to zone in on the cause and address the problem.

If you cannot stream a show at all or all the way through, please note down the programme title, series (or season) and episode and report it here.  The details you provide may help in isolating the cause of the problem. Thanks!

RECEPTION or CHANNEL ISSUES?

If there no outages reported by transmission providers or broadcasters above relating to your area, chances are you may have a fault with your antenna, cabling, or device set up.  

• Check the Troubleshooting Tips on the Freeview website here for ways to resolve lost channels or reception issues.
• Find tips to resolve & post your questions on this discussion board.