Network Status

Status of Freeview New Zealand transmission and broadcasts are detailed below, as supplied by transmission providers and broadcasters.

FREEVIEW ON DEMAND:

The following issues are being investigated by the product development team.

UPDATED:  TVNZ ONDEMAND VIDEOS FAILS TO PLAY AFTER ADS

After the ads at the start of the video, the video does not start to stream.  This has been observed intermittently on LG TVs, Satbox S8200 and AerialBox T2200.

Update Mon 19 Jun: Dish TV has released firmware updates to address this TVNZ OnDemand issue.  Please check and install the following updates (released Sat 17 Jun):

  • AerialBox T2200 firmware version v1.40;
  • SatBox S8200 firmware version v1.31;

If your recorder has not updated, please power off the recorder at the wall and power back on again to force the unit to look for new firmware as it boots.  Latest updates can also be found on the DISH TV Page here.

The LG issue is still being investigated by the development team.  If you're experiencing this issue on your LG TV, please report it here. 

LG TV pauses video after ads

After an ad-break, some LG TVs will pause video playback.  To continue video playback, press PLAY (or OK with the 'play' icon highlighted onscreen).

RESUME PLAYBACK ON PANASONIC 2015 Recorders (Model: DMR-PWT550).

After pausing the video, subsequent rewinding or fast-forwarding results in the video incorrectly resuming playback from when it was paused earlier.  

TVNZ ONDEMAND VIDEOS CRASHING AROUND ADS ON SAMSUNG 2014 & 2015 SMART TVs

TVNZ had reports episodes have been restarting after advertising. For now, TVNZ turned of advertising breaks in episodes as we work to resolve this issue. 

TVNZ hope to have a fix in place as soon as possible.

Experiencing other On Demand playback issues? 

Freeview works with broadcasters and manufacturers to log and investigate issues affecting the Freeview ON DEMAND (FreeviewPlus) application.  As some issues occur intermittently, are specific to selected products or affect distinct videos or ads, it can take time to zone in on the cause and address the problem.

If you cannot stream an ON DEMAND video at all or all the way through, please note down the programme title, series (or season) and episode and report it here.  The details you provide may help in isolating the cause of the problem. Thanks!

TRANSMISSION & BROADCASTS

SATELLITE:  NORMAL

UHF:  NORMAL

UPCOMING WORKS BY TRANSMISSION PROVIDERS:

Auckland: Tuesday 27 June, 00:05 to 05:00, Combiner maintenance

Essential maintenance work will be carried out during the above window, which will involve service outages to the greater Auckland area.

Wellington: Tuesday 27 June, 01:00 to 05:00, Combiner maintenance

Essential maintenance work will be carried out during the above window, which will involve service outages to the Porirua and Wainuiomata areas.

Waikato/Bay of Plenty: Thursday 29 June, 01:00 to 05:00, Combiner maintenance

Essential maintenance work will be carried out during the above window, which will involve service outages to the greater Waikato and Bay of Plenty areas.

Christchurch: Friday 30 June, 01:00 to 05:00, Combiner maintenance

Essential maintenance work will be carried out during the above window, which will involve service outages to the Christchurch area.

TIMARU on Tuesday 4 July: UHF transmitter maintenance

Temporary outage to allow Digital Microwave Radio (DMR) link testing to be carried out for up to 1 hour between 1am and 3am.  The outage will affect all channels, except those with a satellite backup (i.e. TVNZ1, TVNZ2, Three, Bravo will not be affected).

 

RECORDING AND PROGRAMME INFORMATION

TV Guide Apps:  app updates released to fix app loading issue. Please see updates here.

Freeview On Demand GuideNORMAL

Freeview Standard Onscreen Guide (launched via the GUIDE / EPG button on all Freeview devices): NORMAL

RECEPTION ISSUES or LOST CHANNELS? 

If there no outages reported by transmission providers or broadcasters above relating to your area, chances are you may have a fault with your antenna, cabling or device set up.  

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