"Hi Please follow these instructions from SAMSUNG https://www.samsung.com/us/support/troubleshooting/TSG01003027/ Regards, Josh"

"So you direct me back here after I’ve requested help yet again. I’ve been waiting for this to fixed since August. Sick of being ignored and directed to a site where you get forgotten and get absolutely no information what so ever. How…"

"Still not working. At what point will this be fixed."

"Will this ever be fixed. I haven’t been able to use the Freeview app at all. Have had the tv for at least 6 months"

"Still just the logo loading screen here."

"Josh do you know if anything came of this...I still can’t use Freeview on demand"

"Tried Samsung support. I gave up as they never got back to me with a fix and put all the blame on freeview"

"Lol. Yeah its a dial back to samsung server which i have to activate, and then provide them a 8 digit code thats generated."

"Cool. I've just been looking at the supported models page on freeview.nz (https://freeviewnz.tv/get-freeview/approved-products/?page=2&categoryId=26) and I see that The Frame (range 03) doesn't fit into any of the model ranges…"

"Ive been working with samsung support lastnight. Actually not bad. They can remote login and run diags/gather logs whilst observing the problem. Waiting outcome. I could replicate my.problem so theyve seen it first hand now. They did talk about some…"

"No joy for me. The app is just a black hole of despair and nothingness.. time to return the device and see if it was a bad burn to the flash/prom/nvram/whatever it is that these things are stored on these days..."

"Ive turned off HBBtv and the biggest issue now is each time I try to start the pre-loaded Freeview app, it does nought, second time it runs ok. heres a few new features though with this cool Samsung TV, FreeView on demand did not have "the war…"

"This is happening for me too, with a 2018 Samsung "The Frame". I disabled HbbTV: first time it broke internet connectivity entirely (though that could have been my router's fault), but at least I learned that the app is running, since…"

"Hi there, Try looking for HbbTV setting on the TV system menu, and disabling. Then try loading the pre-installed FreeView on Demand app. Cheers"

"Is there any fix for this? We still can’t get Freeview to work"