Jason Grant
  • Christchurch
  • New Zealand
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Jason Grant's Discussions

Samsung TV requires sign in to freeview on demand everytime

Started this discussion. Last reply by Jason Grant Oct 30. 14 Replies

Ive an LG which retains my login always. The samsung did work ok. Only purchased early 2019. If i login with email, alls good. Atleast most of the time, albeit ive suffered midway thru on demand…Continue

 

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Jason Grant replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Hi, Any news? Ive troubleshooted with samsung and it appears to be the HbbTv version which is mis-behaving. Can replicate the issue by backing out of the Freeview plus, and it then forces a re-login :( Thanks."
Oct 30
Jason Grant replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Hi, Any news? Ive troubleshooted with samsung and it appears to be the HbbTv version which is mis-behaving. Can replicate the issue by backing out of the Freeview plus, and it then forces a re-login :( Thanks."
Oct 29
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Lol. Yeah its a dial back to samsung server which i have to activate, and then provide them a 8 digit code thats generated."
Oct 17
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Ive been working with samsung support lastnight. Actually not bad. They can remote login and run diags/gather logs whilst observing the problem. Waiting outcome. I could replicate my.problem so theyve seen it first hand now. They did talk about some…"
Oct 17
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Ive turned off HBBtv and the biggest issue now is each time I try to start the pre-loaded Freeview app, it does nought, second time it runs ok. heres a few new features though with this cool Samsung TV, FreeView on demand did not have "the war…"
Oct 15
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Hi there, Try looking for HbbTV setting on the TV system menu, and disabling. Then try loading the pre-installed FreeView on Demand app. Cheers"
Oct 11
Jason Grant replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Thanks Josh, Another thought. Samsung say Freeview comes pre-installed as an app. I note I've turned on HbbTV which from my quick research shows as an alternative source for Freeview on demand. This I expect explains the 2 versions I see. I…"
Oct 11
Josh ✔️ replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Thanks Jason  I will flick it through to the team.  Thanks  Josh"
Oct 11
Jason Grant replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Thanks Josh, 43 inch NU7100, purchased Jan 2019"
Oct 11
Josh ✔️ replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Hi Jason,  Thanks for the update  I have begun to esculate this to our teams to have a look, once I hear back I will let you know.  Can you please advise me on the Samsung Make and Model,  Thanks "
Oct 11
Jason Grant replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Well, guess it was to good to be true, and situation has re-occurred :) Ive no idea what changed as it appeared OK for a day. What is of interest though is I appear to have 2 versions installed. If I open the apps pre-loaded with Samsung, I have a…"
Oct 11
Josh ✔️ replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Aweosme to hear Jason!  Josh"
Oct 8
Jason Grant replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Good news. Power off for 20mins..complete factory reset of tv (again) and this time it appears success. Logged in and so far havnt been asked again. Wohoo!"
Oct 7
Josh ✔️ replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"No worries, Please let me know how you get on! Josh"
Oct 4
Jason Grant replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Correct, auto time zone. Tried a factory reset again lastnight however havnt had chance to switch external power off since. Did run Freeview after factory reset and logged in. Watch some content and exited. Re ran Freeview and resumed without login…"
Oct 4
Josh ✔️ replied to Jason Grant's discussion Samsung TV requires sign in to freeview on demand everytime
"Date and Time Settings are set to Autromatic instead of manual? "
Oct 4

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How do you receive Freeview?
via UHF aerial
Thinking about your TV set-up at home, please select whether you have a TV, a Set Top Box or a Recorder.
Smart TV (with Freeview built-in)
Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
UA43NU7100S

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