Therese
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Freeview on demand on Samsung

Started this discussion. Last reply by Therese Nov 7. 12 Replies

Hi there, we have a new Samsung TV and the Freeview on demand does not work. It just stops on the loading page. TV is model UA50RU7400SXNZ.Any help would be appreciatedContinue

Freeview on demand

Started this discussion. Last reply by Therese Feb 4. 2 Replies

Hi all, 3 days into using a smart tv and I can’t get the on demand working. It loads on screen but stops on the tv channel title and won’t go any further. Any help would be appreciated

 

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Latest Activity

Therese replied to Therese's discussion Freeview on demand on Samsung
"Josh do you know if anything came of this...I still can’t use Freeview on demand"
Nov 7
Therese replied to Therese's discussion Freeview on demand on Samsung
"Tried Samsung support. I gave up as they never got back to me with a fix and put all the blame on freeview"
Oct 18
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Lol. Yeah its a dial back to samsung server which i have to activate, and then provide them a 8 digit code thats generated."
Oct 17
Paul replied to Therese's discussion Freeview on demand on Samsung
"Cool. I've just been looking at the supported models page on freeview.nz (https://freeviewnz.tv/get-freeview/approved-products/?page=2&categoryId=26) and I see that The Frame (range 03) doesn't fit into any of the model ranges…"
Oct 17
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Ive been working with samsung support lastnight. Actually not bad. They can remote login and run diags/gather logs whilst observing the problem. Waiting outcome. I could replicate my.problem so theyve seen it first hand now. They did talk about some…"
Oct 17
Paul replied to Therese's discussion Freeview on demand on Samsung
"No joy for me. The app is just a black hole of despair and nothingness.. time to return the device and see if it was a bad burn to the flash/prom/nvram/whatever it is that these things are stored on these days..."
Oct 17
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Ive turned off HBBtv and the biggest issue now is each time I try to start the pre-loaded Freeview app, it does nought, second time it runs ok. heres a few new features though with this cool Samsung TV, FreeView on demand did not have "the war…"
Oct 15
Paul replied to Therese's discussion Freeview on demand on Samsung
"This is happening for me too, with a 2018 Samsung "The Frame". I disabled HbbTV: first time it broke internet connectivity entirely (though that could have been my router's fault), but at least I learned that the app is running, since…"
Oct 15
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Hi there, Try looking for HbbTV setting on the TV system menu, and disabling. Then try loading the pre-installed FreeView on Demand app. Cheers"
Oct 11
Therese replied to Therese's discussion Freeview on demand on Samsung
"Is there any fix for this? We still can’t get Freeview to work"
Oct 5
Therese replied to Therese's discussion Freeview on demand on Samsung
"I’ve just tried that, no luck unfortunately."
Sep 4
Josh ✔️ replied to Therese's discussion Freeview on demand on Samsung
"Hi Therese I’ve passed this onto our development team Who will test from the lab, have you tried fully powering off and unplugging your TV sand reconnecting to see if it works again? Josh"
Aug 30
Therese posted a discussion

Freeview on demand on Samsung

Hi there, we have a new Samsung TV and the Freeview on demand does not work. It just stops on the loading page. TV is model UA50RU7400SXNZ.Any help would be appreciatedSee More
Aug 28
Therese replied to Nathan Johnston's discussion Freeview OnDemand
"Same problem here except our tv is a Samsung."
Aug 28

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How do you receive Freeview?
via UHF aerial
Thinking about your TV set-up at home, please select whether you have a TV, a Set Top Box or a Recorder.
Smart TV (with Freeview built-in)
Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
Samsung

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