Therese
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Freezing on loading screen

Started this discussion. Last reply by Josh @ Freeview Aug 25. 1 Reply

We have a Samsung TV and the Freeview on demand does not work. It just stops on the loading page. TV is model UA50RU7400SXNZ. This has been going on for at least 18months now. Are there any…Continue

Freeview on demand on Samsung

Started this discussion. Last reply by Therese Feb 3. 13 Replies

Hi there, we have a new Samsung TV and the Freeview on demand does not work. It just stops on the loading page. TV is model UA50RU7400SXNZ.Any help would be appreciatedContinue

Freeview on demand

Started this discussion. Last reply by Therese Feb 4, 2019. 2 Replies

Hi all, 3 days into using a smart tv and I can’t get the on demand working. It loads on screen but stops on the tv channel title and won’t go any further. Any help would be appreciated

 

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Latest Activity

Josh @ Freeview replied to Therese's discussion Freezing on loading screen
"Hi Please follow these instructions from SAMSUNG https://www.samsung.com/us/support/troubleshooting/TSG01003027/ Regards, Josh"
Aug 25
Therese posted a discussion

Freezing on loading screen

We have a Samsung TV and the Freeview on demand does not work. It just stops on the loading page. TV is model UA50RU7400SXNZ. This has been going on for at least 18months now. Are there any solutions. Sky might cost, but at least it flippen works.See More
Aug 24
Therese replied to Bel @ Freeview's discussion Issues affecting Freeview On Demand smart TV app on some Samsung TVs
"So you direct me back here after I’ve requested help yet again. I’ve been waiting for this to fixed since August. Sick of being ignored and directed to a site where you get forgotten and get absolutely no information what so ever. How…"
Feb 4
Therese replied to Therese's discussion Freeview on demand on Samsung
"Still not working. At what point will this be fixed."
Feb 3
Therese replied to Bel @ Freeview's discussion Issues affecting Freeview On Demand smart TV app on some Samsung TVs
"Will this ever be fixed. I haven’t been able to use the Freeview app at all. Have had the tv for at least 6 months"
Feb 3
Therese replied to Bel @ Freeview's discussion Issues affecting Freeview On Demand smart TV app on some Samsung TVs
"Still just the logo loading screen here."
Feb 3
Therese replied to Therese's discussion Freeview on demand on Samsung
"Josh do you know if anything came of this...I still can’t use Freeview on demand"
Nov 7, 2019
Therese replied to Therese's discussion Freeview on demand on Samsung
"Tried Samsung support. I gave up as they never got back to me with a fix and put all the blame on freeview"
Oct 18, 2019
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Lol. Yeah its a dial back to samsung server which i have to activate, and then provide them a 8 digit code thats generated."
Oct 17, 2019
Paul replied to Therese's discussion Freeview on demand on Samsung
"Cool. I've just been looking at the supported models page on freeview.nz (https://freeviewnz.tv/get-freeview/approved-products/?page=2&categoryId=26) and I see that The Frame (range 03) doesn't fit into any of the model ranges…"
Oct 17, 2019
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Ive been working with samsung support lastnight. Actually not bad. They can remote login and run diags/gather logs whilst observing the problem. Waiting outcome. I could replicate my.problem so theyve seen it first hand now. They did talk about some…"
Oct 17, 2019
Paul replied to Therese's discussion Freeview on demand on Samsung
"No joy for me. The app is just a black hole of despair and nothingness.. time to return the device and see if it was a bad burn to the flash/prom/nvram/whatever it is that these things are stored on these days..."
Oct 17, 2019
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Ive turned off HBBtv and the biggest issue now is each time I try to start the pre-loaded Freeview app, it does nought, second time it runs ok. heres a few new features though with this cool Samsung TV, FreeView on demand did not have "the war…"
Oct 15, 2019
Paul replied to Therese's discussion Freeview on demand on Samsung
"This is happening for me too, with a 2018 Samsung "The Frame". I disabled HbbTV: first time it broke internet connectivity entirely (though that could have been my router's fault), but at least I learned that the app is running, since…"
Oct 15, 2019
Jason Grant replied to Therese's discussion Freeview on demand on Samsung
"Hi there, Try looking for HbbTV setting on the TV system menu, and disabling. Then try loading the pre-installed FreeView on Demand app. Cheers"
Oct 11, 2019
Therese replied to Therese's discussion Freeview on demand on Samsung
"Is there any fix for this? We still can’t get Freeview to work"
Oct 5, 2019

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via UHF aerial
Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
Samsung

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