"Hi Maxine
Sorry to hear you are having issues, I recommend contacting us herehttps://freeviewnz.tv/support/contact-us/new_freeviewod_form/
Provide as much Information as you can and the team can look into this for you.
Josh"
Maxine Strachan's Discussions
SAS australia season 1 episode 12
Started this discussion. Last reply by forumuser Nov 13, 2021. 1 Reply 0 Promotions
Will not play past 4 minutes just ends after 4 minutes on freeview app have tried this on 2 different tvs and does the same on both tvsContinue
Have deleted channel group frequency 2
Started this discussion. Last reply by willis Aug 9, 2020. 1 Reply 0 Promotions
I was pressing exit button and not looking at what I was doing and deleted channel group frequency 2 some how, so all of tvnz channels arent there how do I fix this please I have a S8200 receiver. Continue
Freeview app loading but wont play anything
Started this discussion. Last reply by Maxine Strachan May 8, 2020. 5 Replies 0 Promotions
My samsung tv loads the freeview app but wont play anything, have turned everything off at wall and restarted, but still loads and wont play anything. Have also reinstalled the freeview app still…Continue
Tv1 on Demand and freeview pausing all the time
Started this discussion. Last reply by forumuser Feb 21, 2020. 6 Replies 0 Promotions
In the last week tv1 on demand app and freeview app pausing or freezing all the time on SHERLOCK! The musketeers, coronation street haven't checked any others, netflix and lightbox not doing it both…Continue
Maxine Strachan's Page
Latest Activity
SAS australia season 1 episode 12
Will not play past 4 minutes just ends after 4 minutes on freeview app have tried this on 2 different tvs and does the same on both tvsSee More
"try a network search"
Have deleted channel group frequency 2
I was pressing exit button and not looking at what I was doing and deleted channel group frequency 2 some how, so all of tvnz channels arent there how do I fix this please I have a S8200 receiver. See More
"Thank you Josh for that have done what you said to do as well I restarted internet and yes it is working now with doing that all good thanks"
"I haven't had an email as yet as per ticket submitted monday, freeview still only loading programs and not playing any of them. It's been like this for just over a week now still no problem with tvnz app, neon, lightbox and Netflix."
"Having same problem on both Samsung TVs. Working fine a week ago. Any update on this issue please?"
"Hi Eden, we must have the same tvs as we both seem to be having the same problems at the same time, as I had the black freeview screen back in november as well, I'll let you know when they get back to me, or if it starts working again"
"I’m having the EXACT same issues. When it started it was instant annoyed total recall of what happened last year.
Ive tried doing everything like Maxine has, deleting freeview, checking if it’s up to date, leaving the tv etc all turned…"
"Thank you Josh"
"Hi Maxine,
I have submitted a ticket on your behalf and someone should be in touch via your email within 2 working days.
Josh"
"Hi Josh thankyou for getting back to me, I have just turned modem off and waited a few minutes then turned it back on still not working the freeview app loads with all the programs there but will not play any program that I try. The freeview…"
"Good Morning Maxine
Have you tried turning off the modem and switching it back on again? Another cause is if there is a VPN used on your network which may block TVNZ from playing.
Josh"
Freeview app loading but wont play anything
My samsung tv loads the freeview app but wont play anything, have turned everything off at wall and restarted, but still loads and wont play anything. Have also reinstalled the freeview app still opens app with all programs there but wont play anything. This has been happening for the last 3 days, netflix, lightbox, neon, tvnz, all working great no problem there. See More
"Hi Maxine,
Good to hear TVNZ are looking after you here. Please feel free to contact us if you have any further questions.
Josh"
Profile Information
- How do you receive Freeview?
- via UHF aerial, via Satellite dish
- Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
- Samsung UA65KU6000SXNZ smart tv
Dish sat box S820016280016583
Ultraplus 900HD set top box
- What region / area do you live in?
- Christchurch
Comment Wall (2 comments)
- At 16:03 on May 6, 2020,
Stephen said…
- Having same problem on both Samsung TVs. Working fine a week ago. Any update on this issue please?
- At 16:29 on May 4, 2020,
I’m having the EXACT same issues. When it started it was instant annoyed total recall of what happened last year.
Ive tried doing everything like Maxine has, deleting freeview, checking if it’s up to date, leaving the tv etc all turned off. It’s not my broadband and it’s also again, not affecting the TVNZ stand alone app which I’ve just tried and it works.
Unfortunately for me I have a lot of shows on bravo that I was in the middle of, and I relied on freeview to watch these so I didn’t record them, seems a stupid mistake on my part as it seems obvious we can’t really rely on the freeview app to work at all. Maybe you should just start a YouTube channel ?
I hope you can fix this latest bug again (for now anyways) it only started about 4 or 5 days ago.
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