Maxine Strachan
  • Female
  • TIMARU
  • New Zealand
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Maxine Strachan's Discussions

Freeview app loading but wont play anything

Started this discussion. Last reply by Maxine Strachan May 8. 5 Replies

My samsung tv loads the freeview app but wont play anything, have turned everything off at wall and restarted, but still loads and wont play anything. Have also reinstalled the freeview app still…Continue

Tv1 on Demand and freeview pausing all the time

Started this discussion. Last reply by Josh @ Freeview Feb 21. 6 Replies

In the last week tv1 on demand app and freeview app pausing or freezing all the time on SHERLOCK! The musketeers, coronation street haven't checked any others, netflix and lightbox not doing it both…Continue

 

Maxine Strachan's Page

Latest Activity

Maxine Strachan replied to Eden Moss's discussion Freeview OnDemand Issues
"Thank you Josh for that have done what you said to do as well I restarted internet and yes it is working now with doing that all good thanks"
May 8
Maxine Strachan replied to Maxine Strachan's discussion Freeview app loading but wont play anything
"I haven't had an email as yet as per ticket submitted monday, freeview still only loading programs and not playing any of them. It's been like this for just over a week now still no problem with tvnz app, neon, lightbox and Netflix."
May 8
Stephen left a comment for Maxine Strachan
"Having same problem on both Samsung TVs. Working fine a week ago. Any update on this issue please?"
May 6
Maxine Strachan replied to Eden Moss's discussion Freeview down ... again :|
"Hi Eden, we must have the same tvs as we both seem to be having the same problems at the same time, as I had the black freeview screen back in november as well, I'll let you know when they get back to me, or if it starts working again"
May 5
Eden Moss left a comment for Maxine Strachan
"I’m having the EXACT same issues. When it started it was instant annoyed total recall of what happened last year. Ive tried doing everything like Maxine has, deleting freeview, checking if it’s up to date, leaving the tv etc all turned…"
May 4
Maxine Strachan replied to Maxine Strachan's discussion Freeview app loading but wont play anything
"Thank you Josh"
May 4
Josh @ Freeview replied to Maxine Strachan's discussion Freeview app loading but wont play anything
"Hi Maxine,  I have submitted a ticket on your behalf and someone should be in touch via your email within 2 working days. Josh"
May 4
Maxine Strachan replied to Maxine Strachan's discussion Freeview app loading but wont play anything
"Hi Josh thankyou for getting back to me, I have just turned modem off and waited a few minutes then turned it back on still not working the freeview app loads with all the programs there but will not play any program that I try.  The freeview…"
May 4
Josh @ Freeview replied to Maxine Strachan's discussion Freeview app loading but wont play anything
"Good Morning Maxine  Have you tried turning off the modem and switching it back on again? Another cause is if there is a VPN used on your network which may block TVNZ from playing.  Josh"
May 4
Maxine Strachan posted a discussion

Freeview app loading but wont play anything

My samsung tv loads the freeview app but wont play anything, have turned everything off at wall and restarted, but still loads and wont play anything. Have also reinstalled the freeview app still opens app with all programs there but wont play anything. This has been happening for the last 3 days,  netflix, lightbox, neon, tvnz, all working great no problem there.  See More
May 2
Josh @ Freeview replied to Maxine Strachan's discussion Tv1 on Demand and freeview pausing all the time
"Hi Maxine,  Good to hear TVNZ are looking after you here. Please feel free to contact us if you have any further questions.  Josh"
Feb 21
Maxine Strachan replied to Maxine Strachan's discussion Tv1 on Demand and freeview pausing all the time
Feb 20
Maxine Strachan replied to Maxine Strachan's discussion Tv1 on Demand and freeview pausing all the time
"Yes it is 103 Mbps, I will try all of what you have suggested.  I've never had this problem b4, both apps have always worked great, I watch them more than live tv. By the way I'm on spark fibre, thanks for your help"
Feb 17
Satellite Networks Motueka replied to Maxine Strachan's discussion Tv1 on Demand and freeview pausing all the time
"I hope thats 103 Mbps. If it is that should be fine. Have you tried doing an update or even just rebooting the tv."
Feb 17
Maxine Strachan replied to Maxine Strachan's discussion Tv1 on Demand and freeview pausing all the time
"Just did a speed test and download speed is 103 if that's what you mean this is on a samsung smart tv"
Feb 17
Satellite Networks Motueka replied to Maxine Strachan's discussion Tv1 on Demand and freeview pausing all the time
"I would still check your bandwidth. Netflix and lightbox use a much better compression than on-demand so it will stream way better."
Feb 17

Profile Information

How do you receive Freeview?
via UHF aerial, via Satellite dish
Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
Samsung UA65KU6000SXNZ smart tv
Dish sat box S820016280016583
Ultraplus 900HD set top box
What region / area do you live in?
Christchurch

Comment Wall (2 comments)

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At 16:03 on May 6, 2020, Stephen said…
Having same problem on both Samsung TVs. Working fine a week ago. Any update on this issue please?
At 16:29 on May 4, 2020, Eden Moss said…

I’m having the EXACT same issues. When it started it was instant annoyed total recall of what happened last year.

Ive tried doing everything like Maxine has, deleting freeview, checking if it’s up to date, leaving the tv etc all turned off. It’s not my broadband and it’s also again, not affecting the TVNZ stand alone app which I’ve just tried and it works.

Unfortunately for me I have a lot of shows on bravo that I was in the middle of, and I relied on freeview to watch these so I didn’t record them, seems a stupid mistake on my part as it seems obvious we can’t really rely on the freeview app to work at all. Maybe you should just start a YouTube channel ? 

I hope you can fix this latest bug again (for now anyways) it only started about 4 or 5 days ago. 

 
 
 

UPDATES

  • OnDemand Issues for SAMSUNG SMART TV
    We are aware of issues with these TVs, It is under investigation.  Please check NETWORK STATUS for the latest updates. 

    If you post regarding this, please include your Model Number which can be found in the Menu or the back of your TV. 

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