veon 3217 no chanel 3 or bravo

hi, i have a veon brand tv, model number looks like 3217. its a warehouse one with built in freeview. i cant get chanel 3 or bravo. i've googled and cant find anything to help. i have rescanned and done a re install as you would when using it for the first time. can anyone help with other ideas please?

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Permalink Reply by Satellite Networks Motueka on April 4, 2017 at 20:00

Id start looking at your aerial setup and associated cabling.

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Permalink Reply by jane on April 5, 2017 at 8:53

why only these 2 chanels if its an aerial issue?

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Permalink Reply by Biggles on April 5, 2017 at 9:08

Is it only those 2 channels? What about the other channels on the same MUX? Can you get 3+1, Bravo+1, Maori etc..? They are all on the same MUX so if they are all missing then you most likely have an antenna/cabling problem. Have you checked signal strength? It may be that your reception is marginal so you are missing one MUX but getting the others OK.

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Permalink Reply by jane on April 5, 2017 at 19:10

i dont get 3+1 or bravo+1 but maori chanel is mint. signal strength 86, quality 100.

i'll google MUX as i dont know what that is. thanks

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Permalink Reply by Satellite Networks Motueka on April 5, 2017 at 19:31

Like I said its the aerial or associated cabling. There's nothing wrong with the TV. For some reason some of the frequencies are down on power.

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Permalink Reply by Satellite Networks Motueka on April 5, 2017 at 19:34

Mux is short for Multiplex or in laymans terms a group of channels.

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Permalink Reply by jane on April 5, 2017 at 19:39

Satellite Networks Motueka said:

Like I said its the aerial or associated cabling. There's nothing wrong with the TV. For some reason some of the frequencies are down on power.

yes, but i wanted to understand why only some chanels work. i wanted to learn 'why'

i paid a professional to install it and i want to understand what i'm talking about if i get him back.