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You can't be out of range as you are using a satellite box and satellite covers all NZ.
Prime is not on the satellite Freeview mux. It is now on Sky but unscrambled (same satellite, different frequency). If you used to get it but now can't then you must be doing something wrong in the tuning procedure.
Have you checked here
http://freeviewforum.co.nz/forum/topics/photo-guide-how-to-receive-...
See Network Status page for updates.
Freeview On Demand Changes Read More Here
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