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Permalink Reply by Biggles on May 10, 2016 at 19:38

What Freeview update would that be?

Any updates (Freeview or Device Firmware) shouldn't affect Hard Drive use so it may be an unrelated problem. Have you tried a Factory Reset?

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Permalink Reply by Jo Strong on May 10, 2016 at 20:08

It was either last week or the week before. I was watching tv and it completed an automatic update in the middle of my programme, including a reboot.

I have just tried the factory reset and it has made no difference.

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Dish TVPermalink Reply by Dish TV Support on May 10, 2016 at 21:37

Hi Jo 

I will investigate this with our team as that should not be happening. 

I will get back to you on what the team has found. 

Dish TV

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Permalink Reply by Jo Strong on May 11, 2016 at 13:41

Thank you :)

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Dish TVPermalink Reply by Dish TV Support on May 11, 2016 at 22:17

Hi Jo, 

I have sent a friend request, I am wondering if you can private message me an email address so we can contact you if we need further info?

Jo Strong said:

Thank you :)

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Permalink Reply by Jo Strong on May 11, 2016 at 22:31

I'm really sorry, can you please resend the friend request

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Permalink Reply by Jo Strong on May 12, 2016 at 0:03

I'm really sorry, can you please resend the friend request

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Dish TVPermalink Reply by Dish TV Support on May 12, 2016 at 20:09

Hi Jo 

Have you tried a Factory Reset of the unit? 

Jo Strong said:

I'm really sorry, can you please resend the friend request

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Permalink Reply by Tina Woods on May 19, 2016 at 14:50

Hi Jo I'm having same issue regarding not using external when used it prior was any fixes solution

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Permalink Reply by Jo Strong on May 19, 2016 at 15:20

No, Tina :( I've done the factory reset and that didn't work. I've pm my email address as requested, but haven't heard back as of yet.

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Dish TVPermalink Reply by Dish TV Support on May 19, 2016 at 19:42

Hi Jo

Check your email as one of our agents have sent a reply.

Dish  TV Online Support

Jo Strong said:

No, Tina :( I've done the factory reset and that didn't work. I've pm my email address as requested, but haven't heard back as of yet.

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Permalink Reply by Jo Strong on August 21, 2016 at 19:27

The external hard drive has been reformatted, and I no longer have this error message. HOWEVER I now have a new error message when I attempt to book any programme on any channel: "This programme cannot be booked at this time. Please try again later. (Code - 2)".

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