Prime set up on Transonic freeview player

Hi there, I have a Transonic freeview player and wondered how I can get the Prime channel set up. I read all the various discussions and it looked fairly easy to do, and so followed the instructions to a letter. However, when I got to the end bit where it advised me to press OK and then begin the scan, well it just advised the transgender was already operative and reverted the numbers etc back to where they were before I began. Thinking I had perhaps stuffed up somewhere with the numbers etc I tried again and again, all with the same outcome. So I thought perhaps I already have Prime set up somewhere but in an out of the way channel number. Went through the whole channels all the Sky ones looking for the Prime station, again all to no avail. So what on earth can I be doing wrong or in fact are we Prime excluded here in little Oamaru!!!

Cheers from

Mel Jones

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Permalink Reply by Biggles on July 8, 2015 at 19:19

Did you follow these instructions exactly?

http://freeviewforum.co.nz/page/prime-move-on-freeview-satellite#Tr...

There's no reason why you can't receive Prime anywhere in NZ via satellite.

Permalink Reply by Mel Jones on July 9, 2015 at 6:53

Thanks Biggles and yes followed exactly and quite a few times to make sure I was doing it OK, it's when I get to 11. Select Yes when asked "Do you want to scan"and press OK. it advises me the transponder was already operative and reverts back to the frquency and symbolrate no's as before and of course Do you want to scan"and press does not appear.

Permalink Reply by Lorna Beazley on June 13, 2016 at 20:22

I followed everything up to number 9, then I'm stump on #10 because signal strength and quality bars are zero. Following instructions"click here to see troubleshooting", it didn't help me at all. Tried an increment of three on frequency, no change. What next?

Permalink Reply by Paul on June 13, 2016 at 20:40

Are these the instructions you are following ?

Click Here for updated instructions

This is an old message and the instructions have changed.

Lorna Beazley said:

Hi

I followed everything up to number 9, then I'm stump on #10 because signal strength and quality bars are zero. Following instructions"click here to see troubleshooting", it didn't help me at all. Tried an increment of three on frequency, no change. What next?

Permalink Reply by Lorna Beazley on June 13, 2016 at 20:47

Hi paul. Yes that's the one i am following as that's the one that came up on transonic. Do you have one or do you know where can I get it from? Thank you.

Permalink Reply by Lorna Beazley on June 14, 2016 at 17:52

Hi Paul

The remote has name Transonic at the bottom. Help!!!

Permalink Reply by Paul on June 14, 2016 at 18:03

HI Lorna

I am just off to work

1) On the transonic remote control, press the MENU button

2) Select "Installation" and press the OK button

3) Select "Factory default" and press the OK button

4) Enter the password. The default password "0000"

5) Select "Yes" and press OK when you see the question "Do you want to factory reset?"

6) Select your closest location (use the left or right arrow buttons to change the location). Then press OK.

7) Select "Yes" and press OK when you see the question "Do you want to scan?"

8) The receiver will start tuning the channels and will save them automatically.

then try this if it doesn't pick up prime. Click here

Permalink Reply by Lorna Beazley on June 14, 2016 at 18:40

Hi Paul, sorry to bother you some more. Followed everything on the instructions and now it say's "Database empty" and I can't see anything. Help please. Tried the one you said to "click here" if it doesn't work but nothing.

Permalink Reply by Paul on June 15, 2016 at 14:27

Hi Lorna

It sounds like your satellite dish's LNB may be drifting .

Try doing the The preferred tuning method for transonic is to carry out a factory reset and then running through the automatic installation process. On some occasions, the installation will fail to find a signal with "Database Empty" message given. This issue occurs when either there is a problem with the connection to the satellite dish or the "LNB" on the satellite dish is not sending the signal at the pre-programmed frequency. On majority of the occasions, we have found that the "LNB" on the Sky installed dish sends the frequency incorrectly. The best remedy is to have the "LNB" replaced.

A temporary signal can be found using the following Blind Scan method. Please note that the signal is temporary and you will lose the signal when the "LNB" further deteriorates. You will also lose your channels on the next channel update or rearrangement done by Freeview as the signal at the pre-programmed frequency is not available.

Procedure:

1. Press the MENU button
2. Select INSTALLATION and press OK
3. Select SATELLITE SETUP and press OK
4. Move to LNB number and change it to 5 using the arrow keys.

You should see LNB LOW FREQUENCY and LNB HIGH FREQUENCY change to 10750
5. Move to "22 KHZ" and change the setting to "OFF"
6. Press the OK button
7. When asked "Do you want to scan?", select NO and press OK.
8. Select "BLIND SCAN" and press OK
9. Move to START FREQUENCY and replace the existing value with 12200
10. Move to POLARIZATION and change the value to HORZ
11. Move to SERVICE TYPE and change the value to FTA
12. Press OK to SCAN
13. The scan will begin showing the progress frequency and a yellow bar moving across to show progress.
14. Once the scan has finished, press the EXIT button

The BLIND SCAN option will collect all the services from all broadcasters. Non-Freeview channels may show from channel number 1000 and above and may show as scrambled service.below