The following instructions were supplied by the manufacturer.  

Please follow these steps to update your Transonic Satellite Receiver.

1.   Press the Menu button on your remote control
2.   Select Installation and press the OK button
3.   Select Transponder setup and press OK
4.   Select "Add" and press OK
5.   Enter 12519 under Frequency
6.   Enter 22500 under Symbolrate
7.   Change Polarization to Horz
8.   Change Service Type to FTA
9.   Change Network Search to off
10. Press OK if you can see signal strength and quality bars come up. If signal strength and quality are zero, please see the Troubleshooting section below.
11. Select Yes when asked "Do you want to scan" and press OK.
12. The tuning window will appear and your receiver will start to search for channels.
13. Once complete, the channels will be saved and the screen will return to "Transponder Setup"
14. Press the Exit button three times to get out of the menu.

Troubleshooting for TWH-S1

If you do not see the signal strength and quality value, then please check that you have entered the correct numbers and the settings are the same as given in the instructions.

If the settings are correct, then you have a reception problem. This can happen if your signal is coming from the dish incorrectly. It is a common and known issue on many ageing Sky installed dishes on which the LNB (equipment that sits on the arm of the dish) converts the signal incorrectly.

If you are using a Sky dish and you do not see signal strength and quality, you can try the following to force a signal:

  • Increment the frequency by 3 until you get a signal. For example, the frequency is 12519 and adding 3 to it will give a new frequency of 12522 and adding another 3 will give 12525.
  • To get a permanent fix, it is best to replace the malfunctioning LNB as over a period of time, the calculated value will change and you will eventually lose the signal.  You can find DIY guidelines here, or contact your installer for a quote to replace the LNB for you.  If you don't have a preferred installer, you can get a quote for an accredited installer from Clearvision Communications here.

If you have further queries, the Support team at The Warehouse may be able to assist.

Please call 0800 422 274 or email

Quick Tools

Latest Activity

Josh Hill ✔️ replied to John Ridgway's discussion YAGI-type UHF Aerial in the sitting room?
"Hi John  Thanks for your question, it's a good one!There have been no reports of aerials…"
1 hour ago
Josh Hill ✔️ replied to CRAIG ROBERTSON's discussion ON DEMAND FREEZES
"Hi Craig,  Are you able to tell me which app on Freeview On Demand you are having issues with?…"
1 hour ago
John Ridgway posted a discussion

YAGI-type UHF Aerial in the sitting room?

We are in a tiny flat with no access to mounting an aerial outside.We have put our YAGI-type UHF…See More
1 hour ago
CRAIG ROBERTSON posted a discussion


Hi team,I recently purchased a Samsung HD Smart TV, UA43M5500ASXNZUnfortunately, your Freeview on…See More
3 hours ago

Dish TV
Dish TV Support replied to Trudy knighton's discussion Lost Internet connection
"Hi It would be best if you could contact our support team while in front of the unit. Call from a…"
Grant Morris replied to Grant Morris's discussion Panasonic TH-32ES500Z built in satellite tuner - no signal
"Thanks for all the advice but after trying everything I still couldn't get the dish to line up…"
Trudy knighton replied to Trudy knighton's discussion Lost Internet connection
"The guy put in a black dish to box ... Then that looks like it plugs to our sky cable ?"
Josh Hill ✔️ replied to Trudy knighton's discussion Lost Internet connection
"Hi Trudy Are you able to let me know what you are using to view Freeview? Is it via a box or is the…"

Connect With Us!

© 2017   Created by Bel.   Powered by

Badges  |  Report an Issue  |  Terms of Service