Magic TV 3700 Error -2 when trying to programme (SOLVED)

hi,i have a magic tv 3700 and haven't been able to program any recordings for the last week or so,always comes up with a code 2 error.arial was installed approx. 2 months ago by a professional installer.any help thanks

Did this help? Click to mark!

0 members promoted this

Replies are closed for this discussion.

Replies to This Discussion

Permalink Reply by pete gee on June 13, 2014 at 12:58

sorry im in the nelson area

Permalink Reply by Biggles on June 13, 2014 at 13:50

Seems to be a lot of people having this problem lately and appears to be something to do with some brands of recorder not recognising some of the EPG content properly. Using timer record will solve the problem in the interim till fixes become available. Never had these problems in the old VCR days before EPG, G-Code etc. Timer record was all there was and always works.

Permalink Reply by willis on June 13, 2014 at 14:08

what sort of epg do you get when a code 2 error appears?

the easy way around that is just do it manual y,eg go to timer recordings page,new, start time,end time,channel

Permalink Reply by pete gee on June 13, 2014 at 17:47

hi it appears to be a normal epg with program details etc thanks

Permalink Reply by Andrew on June 16, 2014 at 16:54

I've been having this issue with my magic tv (3700) since the first of may although I seem too be able too record the next programme on in the epg. I can also set the timer too record (phew) My freeview installer said it's an issue with magic tv's firmware so I'm resigned too waiting for a firmware upgrade, who knows how long that will take. Tried ringing dish tv but they didn't really want too know so no help there.

Permalink Reply by pete gee on June 18, 2014 at 17:32

hi,whos the agents for magic tv,if enough of us ring it might make a difference,it was an expensive box bought for its recording abilities and its frustrating to have to timer record everything

Andrew said:

I've been having this issue with my magic tv (3700) since the first of may although I seem too be able too record the next programme on in the epg. I can also set the timer too record (phew) My freeview installer said it's an issue with magic tv's firmware so I'm resigned too waiting for a firmware upgrade, who knows how long that will take. Tried ringing dish tv but they didn't really want too know so no help there.

Permalink Reply by Andrew on June 18, 2014 at 19:21

Hi, that (according too mymagictv.co.nz) would be Dish Tv. I wonder how well they support their own freeview boxes

Permalink Reply by forumuser on June 19, 2014 at 0:29

Hi Guys

Magic TV is supported under Dish TV Technologies, you will need to contact them regarding firmware issues and the Code 2 error,

Dish TV support has been excellent recently and are readily available to go through troubleshooting steps, just make sure you provide as much information as possible!

Kind Regards
Joshua

Permalink Reply by Andrew on June 19, 2014 at 14:22

I have just spoken too a Dish Tv rep, who said this problem is only happening in this area and particular recorder and they are still working too fix it. He said it's not a firmware issue (my freeview installer thought it was) So still waiting :/
Joshua Hill said:

Hi Guys

Magic TV is supported under Dish TV Technologies, you will need to contact them regarding firmware issues and the Code 2 error,

Dish TV support has been excellent recently and are readily available to go through troubleshooting steps, just make sure you provide as much information as possible!

Kind Regards
Joshua

Permalink Reply by forumuser on June 19, 2014 at 16:10

Hi Andrew,

Thank-you for the update with Dish TV, and clearing up that is is a issue with a specific area transmission not the units firmware.

Will you be contacted back from Dish TV when find a solution? If so could let us know here, or if you find that the issue has been resolved automatically please let us know :-)

Kind Regards
Joshua

Permalink Reply by Andrew on June 19, 2014 at 17:16

Hi Joshua, they didn't say anything about contacting us when it is fixed so i guess it's just wait an see. Not much we can do about it (unless one wants too give magic tv the flick) Meanwhile as has been mentioned timer recording still works it's just a bit more fiddling around. I have too say dish tv were more helpful this time round.

Permalink Reply by willis on June 20, 2014 at 2:08

and if you find their manual timer setup a bit much tell them,may do an update for it