Unable to record channels
We live in Invercargill and are getting terrestrial freeview. For the last 2 weeks we have been unable pre-set and record any channels. The error message says it is a "code 2" error which I have found out is a broadcaster error. We have been advised to reboot our decoder and turn off the power - despite many attempts still no luck at getting the thing to record.
Not sure if anyone has any suggestions - I cant find out who to complain to; the decoder manufacturer has logged our problem with 'the broadcaster' and we are told to just wait till the problem is fixed.
Replies to This Discussion
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Permalink Reply by Biggles on
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At a guess I would say you have a DishTV recorder?
See network status here
http://freeviewforum.co.nz/page/network-status
It's not a transmission problem but appears to be a problem with DishTV equipment.
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Permalink Reply by Brendon Bell on
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You are right its a Magic TV recorder. Dish TV were a bit coy about saying it was a broadcaster problem and probably wouldnt like to admit its a problem with their stuff?.
Looks like we might have to consider getting a new recorder?? - staying away from Dish TV equipment!!
Thankds
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Hi Brendon, I was just asking someone what a code 2 error is as I'm still getting them (although they stopped for a day or so and then started again) I rang dish tv who took my details (apparently they have been told too log all errors but its still the broadcasters problem) Although someone told me it was a problem with my freeview box.
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If it was a broadcaster's problem then ALL freeview boxes would be exhibiting the same fault. Apparently ONLY DishTV equipment has the problem.
My advice - take it back to the retailer and ask for refund or replacement under the CGA as it's no longer "fit for the purpose".
Andrew said:Hi Brendon, I was just asking someone what a code 2 error is as I'm still getting them (although they stopped for a day or so and then started again) I rang dish tv who took my details (apparently they have been told too log all errors but its still the broadcasters problem) Although someone told me it was a problem with my freeview box.
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That could be on the cards but what does one replace it with
Biggles said:If it was a broadcaster's problem then ALL freeview boxes would be exhibiting the same fault. Apparently ONLY DishTV equipment has the problem.
My advice - take it back to the retailer and ask for refund or replacement under the CGA as it's no longer "fit for the purpose".
Andrew said:Hi Brendon, I was just asking someone what a code 2 error is as I'm still getting them (although they stopped for a day or so and then started again) I rang dish tv who took my details (apparently they have been told too log all errors but its still the broadcasters problem) Although someone told me it was a problem with my freeview box.
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Well I use a Panasonic and have never had a problem (apart from a lightning strike) in over 4 years. You get what you pay for with recorders. Quality and reliability equates to price.
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That could be on the cards I'm getting a bit fed up with Dish Tv's "customer service" and their "Magic Tv" it seems that no one else i know is having this problem. I'll probably go and see what I can find I've got a Samsung Tv so would probably prefur a Samsung recorder.
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Im glad to see we are not the only one having trouble with the Magic TV and pre-recording. Our decoder is 3 years old and hasn't missed a beat its just in the last 2 weeks the code 2 error came up. It did go away for a day r 2 in the middle but is still there now. I wonder what has started this problem if its been fine for so long makes you think something has changed possibly around the new channel frequencies - I wonder if Magic TV or Dish technologies can rectify the problem with some sort of software patch. Im going to ask them about this else Ill have to get a new recorder - at least they appear now to be only half the price they were 3 years ago!!
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Well I've just had the freeview guy here and he couldn't figure it out either, he said it was a firmware issue, we noted the latest firmware for the magic tv 3700 is dated october 2013, bout time they updated?
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I am in Auckland and am still having this code -2 error when I try to record any Prime programme on my Panasonic DVD recorder, DMR-XW390. Last time I tried was yesterday 31 May 2014. According to the Network Status Report, this problem was supposed to have been fixed in Ak!
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Permalink Reply by Mike G on
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I had the same problem when trying to record in Auckland. I did a retune of all the channels and everything works fine now. Have you tried retuning?
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Thanks Mike G, it is now 2 June, and I am happy to say that today, my code -2 error on my Panasonic DVD recorder has gone away. That is after doing nothing!
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