Replies to This Discussion

Permalink Reply by Biggles on May 4, 2014 at 19:06

Sounds like you have selected TV instead of the appropriate input for the Hills box. Confirm you have the correct input selected on your TV?

Permalink Reply by tricia lambert on May 4, 2014 at 20:35

Biggles said:

Sounds like you have selected TV instead of the appropriate input for the Hills box. Confirm you have the correct input selected on your TV?

Thanks for your reply Biggles

Not sure what you mean by "the appropriate input for the Hills Box". No options on the Hills remote give any result. Other than the two remotes, I have not altered anything on the TV or the Box-the picture just disappeared last night.

The TV remote allows the TV Menu to display, but then insists everything is OK.

Permalink Reply by tricia lambert on May 4, 2014 at 20:36

tricia lambert said:

Biggles said:

Sounds like you have selected TV instead of the appropriate input for the Hills box. Confirm you have the correct input selected on your TV?

Thanks for your reply Biggles

Not sure what you mean by "the appropriate input for the Hills Box". No options on the Hills remote give any result. Other than the two remotes, I have not altered anything on the TV or the Box-the picture just disappeared last night.

The TV remote allows the TV Menu to display, but then insists everything is OK.

Permalink Reply by Biggles on May 4, 2014 at 22:16

OK.

How have you connected the Hills box to the TV?

If it's via an HDMI cable then make sure your TV is set to the HDMI input and not to TV. You should be able to see the Hills box Menu if you have selected the correct input on the TV.

Permalink Reply by Bel @ Freeview on May 4, 2014 at 22:25

Hi Tricia, Is your Hills receiver switched on and connected properly to your Panasonic TV?  And did you follow these instructions for your Hills receiver when rescanning?

Permalink Reply by tricia lambert on May 4, 2014 at 22:37

Hi People

Thanks for your replies.

My TV and Free toAir Hills box have been operating fine for many months-I have not changed any settings, cables, whatever. I was watching TV fine last night, when the picture just  disappeared, and then the message (as above) came up.  The only things I have touched , have been the two remotes.

I think the issue is with the TV , as I cannot get the Hills Remote to bring up the Hills menu. I CAN bring up the TV menu .

Permalink Reply by Biggles on May 5, 2014 at 9:51

Sounds like a TV problem. Are you still able to select inputs such as TV, HDMI, AV1, AV2 etc with the TV remote? What is the model of the TV? If you can't see the Menu of the Hills box but can see the TV menu then it indicates the wrong input is selected on the TV.

Permalink Reply by tricia lambert on May 5, 2014 at 10:03

Biggles , you're a genius. I found 2 buttons for TV and AV . I clicked AV and found it was set on TV.  Altered it to AV 1 and have my picture back  Still cant figure how it went wrong to start with as I did not even have the remote in hand when the pic was lost, but your kindness has saved me the cost of a techie's visit, just to press a button. Please put on the"I have been a helpful boy today" cap, and help yourself to a jelly bean. Much appreciated, by this ol gal. Cheers.

Biggles said:

Sounds like a TV problem. Are you still able to select inputs such as TV, HDMI, AV1, AV2 etc with the TV remote? What is the model of the TV? If you can't see the Menu of the Hills box but can see the TV menu then it indicates the wrong input is selected on the TV.