Issues affecting Freeview On Demand smart TV app on some Samsung TVs

There're some issues affecting the Freeview On Demand smart TV app on some Samsung TVs, preventing the app and some shows from loading correctly.

The problem appears to be most prevalent on older Samsung TVs.

A hotfix is being developed by the platform development team to address this.

More updates to follow.

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A hotfix was deployed late Friday 8 November to resolve this issue.

If your TV continues to experience issues, please reboot it:

1. Power off the TV;

2. Unplug from wall socket & wait some time (e.g. 10 minutes) before plugging it back in;

3. Power the TV on, giving it enough time to connect to WIFI, before trying to open the Freeview On Demand app.


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