Recording by our Dish TV recently results in ongoing very patchy and useless results

We have a terrestrial aerial. Six days ago our Dish TV freeview box developed a problem, it records correctly but the result is very patchy indeed. All programs recorded over many days when played back freeze frequently then restart within a few seconds, then a minute later it does it again. We get pixellation at times.

We have checked the leads and contacts. We have rebooted many times. Still the same problem. Normal TV is fine so it is not the aerial. We have re-scanned all the channels, but no joy. Help please!

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Permalink Reply by forumuser on September 17, 2017 at 19:47

Hey Jim

Are you able to note down what the model of your receiver is?

Many Thanks
Josh

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Permalink Reply by Jim Air on September 18, 2017 at 11:01

Hi Josh

Our model no is T1050PVR

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Permalink Reply by forumuser on September 18, 2017 at 14:24

I will get in touch with Dish TV and they will get back to you on this,

Thanks, Josh

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Permalink Reply by Jim Air on September 18, 2017 at 16:32

Thanks Josh, much appreciated!

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Dish TVPermalink Reply by Dish TV Support on September 20, 2017 at 9:33

Hi Jim

It is most likely interference which is causing those problems, on the channels that shows some pixelation are you able to press INFO on your remote twice to bring up more signal info and reply to us here on what you get fro each channel.

Regards
Dish TV Online Support

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Permalink Reply by Jim Air on September 20, 2017 at 11:22

I have done this and for all channels the Signal Strength fluctuates between 42-51% but occasionally drops to zero. The same fluctuation is happening in Signal Quality from 75-90% .

When it drops to zero is where we are getting the freezing of the picture and then as it comes up again the picture and audio slowly improves.

There is other data showing and I noted that the Video Mbps also drops to zero as does the Audio Kbps on occasion.

Hope this clarifies what is going on.

When we watch TV direct, i.e. not throught the Freeview box we have perfect reception so it cannot be the aerial.

Jim

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Dish TVPermalink Reply by Dish TV Support on September 20, 2017 at 17:45

Hi Jim,

Thanks for the info, I have been looking into this for you and because this is interference related purchasing a UHF band pass filter which is available on our website using the link below, this will help eliminate the pixelation caused, We are certain this will rectify the issue however if you find that the issue is still being made even with the band pass filter on then you can contact us directly to have this returned and fefuded. the band pass filter link below: https://www.dishtv.co.nz/index.php?route=product/product&path=7...

Jim Air said:

Hi

I have done this and for all channels the Signal Strength fluctuates between 42-51% but occasionally drops to zero. The same fluctuation is happening in Signal Quality from 75-90% .

When it drops to zero is where we are getting the freezing of the picture and then as it comes up again the picture and audio slowly improves.

There is other data showing and I noted that the Video Mbps also drops to zero as does the Audio Kbps on occasion.

Hope this clarifies what is going on.

When we watch TV direct, i.e. not throught the Freeview box we have perfect reception so it cannot be the aerial.

Jim

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Permalink Reply by willis on September 21, 2017 at 3:02

Generally only on the tvnz mux will this t 1050 start pixillating & freezing for short periods where the signal seems to drop for no apparant reason fron 7x to 50-55

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Permalink Reply by Jim Air on September 21, 2017 at 11:42

Thanks for that info, willis. I have ordered an UHF band pass filter from DishTV so will see how that goes.

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Permalink Reply by Jim Air on September 25, 2017 at 16:11

Many thanks Dish TV Support, we received the filter about an hour ago, and it appears to have made a big difference. Very hopeful indeed. We did lose a huge lot of recordings in the meantime, but we are sure we will survive! ;-)

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Dish TVPermalink Reply by Dish TV Support on September 26, 2017 at 11:14

Hi Jim

Thanks for the update, glad to hear it's working fine :) Let us know if you have any other questions or support!

Regards, Josh

Jim Air said:

Many thanks Dish TV Support, we received the filter about an hour ago, and it appears to have made a big difference. Very hopeful indeed. We did lose a huge lot of recordings in the meantime, but we are sure we will survive! ;-)