Prime TV has no signal

Since last night I cannot receive Prime TV. All others are Ok.
I have retuned my Veon SAT 101 receiver but that made no difference.
The EPG updates ok but there is no signal.
Help

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Permalink Reply by forumuser on August 28, 2017 at 20:31

Hi David, have you had a look at the bottom of your channel list and see if there are multiple versions of PRIME there? You may need to reset the device and do a full rescan again to get the PRIME channels back,

Josh

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Dish TVPermalink Reply by Dish TV Support on August 29, 2017 at 8:10

The first thing you will need to try is a factory default, to retune all the channels.
Below are instructions on how to do this:

Press the menu button on the remote to bring up the main menu
Select Installation and Press Ok
Select Factory Default and Press Ok
Enter the pin code for the receiver (The default is 0000)
Select Yes and press OK

After the factory reset process has completed you will be prompted to select your region and press ok.

Once the scan process has completed you should have access to all channels again. In some cases this process will not correctly add PRIME, BRAVO plus 1 & THE EDGE TV, you will need to then manually enter the Transponder details for PRIME, BRAVO plus 1 & THE EDGE TV.

The steps to do this are as follows

1. Press the Menu button to bring up the main menu

2. Select Installation and press OK

3. Select Tuning Wizard and press OK

4. Enter the PIN code for the unit (the default is 0000)

5. Select Satellite Scan and press OK

6. Press the left arrow to access the carrier list

7. Press the Yellow button to access the Setup menu

8. Select Add Carrier and press OK

9. Enter 12519 for the Frequency

10. Select Symbol rate and enter 22500

11. Check that Polarity is set to Horizontal

12. Check that network scan is set to Off

13. Press OK to start the Scan process

The scan process will take approximately 1 minute to complete.

Once the scan process is completed you will be returned to the Satellite Scan menu.

Press Exit to return to watching normal TV.

Once the scan process is completed press Exit to return.

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Permalink Reply by david adamson on August 29, 2017 at 12:18

Hi Josh and Dish TV.
Thanks for the help.
Tried all you suggested. All channels are selected and appear in the channel lists without duplication. When I did the manual set up of the Prime channel, all went well and the channel was recognised with good strength and quality, but although the programme details are correctly displayed it says "no video / no audio".
Some weeks ago the same thing happened with TVNZ channels. It resolved itself a few days later without my input.
Further suggestion welcome.

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Permalink Reply by Paul on August 29, 2017 at 21:15

I suspect you LNB is drifting.

try the below

With the Prime channel moving to being transmitted by Sky, the Sat101 needs to rescan to locate the new transmission.

The steps to do this are as follows

Press the Menu button to bring up the main menu
Select Installation and press OK
Select Tuning Wizard and press OK
Enter the PIN code for the unit (the default is 0000)
Select Blind Scan and press OK
Press OK to start the Scan process
Select "NO" for network scan and press OK

The receiver will then scan through and locate the Prime transmission. This process will take approximatly 10-15 minutes to complete. Once the scan process is completed the receiver will return to watching normal TV.