Black screen + audio in Christchurch
Worked fine last week and this weekend, black screen + audio. From facebook page I get the impression not the only ones. Can see a picture when switching to the radio station and the epg but nothing we try gets a picture. When will this be fixed?
Replies to This Discussion
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Permalink Reply by Bel @ Freeview on
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Hi Julian, this sounds like a set-up issue (intermittent reception problem)? Which isn't uncommon.
Could you please shed some light on what antenna you're using, and what devices (brand & model of your digital receiver, or digital recorder, and TV) you've got there?
And if you could also do a coverage check with the exact address on www.freeviewnz.tv/coverage.aspx and let us know what the result says as well that'll be helpful too!
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Permalink Reply by Julian Visch on
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Dick Smith HD Freeview Ready indoor antenna
Sommet High Definition Freeview Receiver SHDNZ3
TV analogue tv.
Freeview|HD aerial
Very likelyFreeview satellite
Very Likely
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Hi Julian - cheers for those details!
There's your problem: Dick Smith HD Freeview Ready indoor antenna!
Indoor antennae are only OK if you've got direct line of sight to the transmission tower & you're very close to the tower! They're just not adequate under most conditions!
Since you're "very likely" to get Freeview|HD, you just need to install an external UHF aerial (standard ones can be picked up from places like DSE & Noel Leemings etc. from round about $69 - $99). Make sure it's pointed at Sugar Loaf (so it's aligned properly with the signal stream for best results) and it should be all g....
Let us know how you get on!
Julian Visch said:Dick Smith HD Freeview Ready indoor antenna
Sommet High Definition Freeview Receiver SHDNZ3
TV analogue tv.
Freeview|HD aerial
Very likelyFreeview satellite
Very Likely
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They are very close to sugar loaf and had reception a few weeks ago. I don't see any point in investing a lot of money getting an outside aerial when there is no evidence that that will solve the problem as the only different is height of 2 metres, which would make very little different in chch where it is all flat aside from the port hills. How are people in Wellington etc supposed to be able to watch tv if as you say needs to be in line of sight? There are hills and gullies everywhere.
Bel said:Hi Julian - cheers for those details!
There's your problem: Dick Smith HD Freeview Ready indoor antenna!
Indoor antennae are only OK if you've got direct line of sight to the transmission tower & you're very close to the tower! They're just not adequate under most conditions!
Since you're "very likely" to get Freeview|HD, you just need to install an external UHF aerial (standard ones can be picked up from places like DSE & Noel Leemings etc. from round about $69 - $99). Make sure it's pointed at Sugar Loaf (so it's aligned properly with the signal stream for best results) and it should be all g....
Let us know how you get on!
Julian Visch said:Dick Smith HD Freeview Ready indoor antenna
Sommet High Definition Freeview Receiver SHDNZ3
TV analogue tv.
Freeview|HD aerial
Very likelyFreeview satellite
Very Likely
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what bel said. ditch the indoor aerial, they're a complete waste of time and money.
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You can buy a small outdoor UHF antenna for $50, which is also about the typical price of overpriced bunny ears.. if you can't install it on your roof you could hide it behind the tv it will give a heap more signal than any bunny ears. You could even install it inside your roof and it would still work better than bunny ears.
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So buy an outdoor aerial but keep it inside? Isn't that what indoor aerials are?
20-30 years ago we were told we needed an outdoor aerial to watch tv clearly, the signal improved on its own without any need for an outside aerial as the broadcasters improved the signal. It is just a matter of waiting for them to fix the problem. If my parents can't pick up the signal when they are close to sugar loaf how is someone in Papanui or Rangiora supposed to even with an outside aerial?
nzdtv.com said:You can buy a small outdoor UHF antenna for $50, which is also about the typical price of overpriced bunny ears.. if you can't install it on your roof you could hide it behind the tv it will give a heap more signal than any bunny ears. You could even install it inside your roof and it would still work better than bunny ears.
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I thought you had some sort of issue with installing an outdoor antenna? I was just giving you some options as not everyone can put up an outdoor antenna.
I've had a look at the antenna you listed Dick Smith HD Freeview Ready indoor antenna.
Its a piece of junk! no directional elements, omnidirectional, and 2 telescopic rod antenna for the obsolete VHF bands.
If you use the right equipment there is no problem
just seen this clearence stock $19.99 bargain
http://www.dicksmith.co.nz/product/L4732/uhf-tv-antenna-with-23-ele...
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It worked fine a couple of weeks ago, I suspect it is just a fault in the video cable but hard to fix when I live in a different city from my parents. And having my elderly parents climbing on the roof is not an option. Which of the indoor aerials is best? As for the existing model, I am not absolutely sure exactly which one it is, my link was to a picture which matched how it looked.
What my parents want is the analogue tv back again, they are annoyed that they were never asked about the cnange and it has been forced upon them at their cost. My parents are long retired, all they want to do is watch a bit of tv, they have been unable to do that for 2 weeks now. They are getting someone in in a couple of weeks who can hopefully fix the problem. I just wished Freeview had thought more about the elderly before they started changing things.
I suggest that freeview delay rolling out freeview across the country until the issues with it are sorted out.
nzdtv.com said:I thought you had some sort of issue with installing an outdoor antenna? I was just giving you some options as not everyone can put up an outdoor antenna.
I've had a look at the antenna you listed Dick Smith HD Freeview Ready indoor antenna.
Its a piece of junk! no directional elements, omnidirectional, and 2 telescopic rod antenna for the obsolete VHF bands.
If you use the right equipment there is no problem
just seen this clearence stock $19.99 bargain
http://www.dicksmith.co.nz/product/L4732/uhf-tv-antenna-with-23-ele...
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If your parents have a fault with their receive antenna that isn't an issue to do with Freeview. You seem to be pushing the blame onto Freeview and your comments about Freeview delaying things is nonsense.
Your parents have had the ability to get setup with a working DTV system for several YEARS. Being elderly is no excuse either. Much of the going digital campaign was targeted at the elderly population.
Going Digital Targeted Assistance Package
Who is eligible for the Targeted Assistance Package?
Those who have a TV and who do not yet have Freeview, Sky or Vodafone, and who are either:
- aged 75 and over with a Community Services Card; or
- recipients of a Veteran’s Pension or Invalids’ Benefit; or
- former Veteran’s Pension and Invalid’s Benefit recipients who transferred to NZ Superannuation at age 65 or over.
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They never wanted to switch. I tried switching them over xmas, they hated it and stuck to analogue and resent being forced to change. It may have been targeted at the elderly, but when they hear they will have to spend big money to set up, why would they want to?
Your generic answer of spend lots of money isn't helpful.
nzdtv.com said:If your parents have a fault with their receive antenna that isn't an issue to do with Freeview. You seem to be pushing the blame onto Freeview and your comments about Freeview delaying things is nonsense.
Your parents have had the ability to get setup with a working DTV system for several YEARS. Being elderly is no excuse either. Much of the going digital campaign was targeted at the elderly population.
Going Digital Targeted Assistance Package
Who is eligible for the Targeted Assistance Package?
Those who have a TV and who do not yet have Freeview, Sky or Vodafone, and who are either:
- aged 75 and over with a Community Services Card; or
- recipients of a Veteran’s Pension or Invalids’ Benefit; or
- former Veteran’s Pension and Invalid’s Benefit recipients who transferred to NZ Superannuation at age 65 or over.
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I would have thought that having clearer HD digital picture and far better sound would help older people enjoy their TV experience
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