On Demand Won't Load

I have switched to Freeview from Sky and have the S8200 box. When I try to load TVNZ's On Demand app, the little cogwheel just spins and spins and nothing happens. Same happens with the other On Demand apps. Is there something I'm missing?

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Permalink Reply by Biggles on May 9, 2017 at 12:28

Probably a stupid question but have you connected to your home network via cable or wifi as per the manual Pg29 (Network Setup)?

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Permalink Reply by James G on May 9, 2017 at 13:42

I'm pleased to report that I have indeed successfully connected (via WiFi) to my home network.

Biggles said:

Probably a stupid question but have you connected to your home network via cable or wifi as per the manual Pg29 (Network Setup)?

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Permalink Reply by forumuser on May 9, 2017 at 13:55

Hi James

I am currently in contact with someone reporting the same issues with the AerialBox T2100 with the same issues. I will touch base with our team to to see if we are getting more reports.

Regards, Josh

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Permalink Reply by forumuser on May 10, 2017 at 9:38

Hi James

Please can you switch off your unit from the wall and leave for 30-60 secs then power on and try again?

Thanks

Josh

James G said:

I'm pleased to report that I have indeed successfully connected (via WiFi) to my home network.

Biggles said:

Probably a stupid question but have you connected to your home network via cable or wifi as per the manual Pg29 (Network Setup)?

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Permalink Reply by James G on May 10, 2017 at 12:38

OK, I have done that (in fact, I left it unplugged for a few hours) and there is no change.

Josh Hill said:

Hi James

Please can you switch off your unit from the wall and leave for 30-60 secs then power on and try again?

Thanks

Josh

James G said:

I'm pleased to report that I have indeed successfully connected (via WiFi) to my home network.

Biggles said:

Probably a stupid question but have you connected to your home network via cable or wifi as per the manual Pg29 (Network Setup)?

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Permalink Reply by forumuser on May 10, 2017 at 15:28

Please run the Speedtest App that is on the APPS Menu, and take a a screen shot and attach it to your reply?

Thanks, Josh

James G said:

OK, I have done that (in fact, I left it unplugged for a few hours) and there is no change.

Josh Hill said:

Hi James

Please can you switch off your unit from the wall and leave for 30-60 secs then power on and try again?

Thanks

Josh

James G said:

I'm pleased to report that I have indeed successfully connected (via WiFi) to my home network.

Biggles said:

Probably a stupid question but have you connected to your home network via cable or wifi as per the manual Pg29 (Network Setup)?

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Permalink Reply by James G on May 10, 2017 at 19:00

9 Mbps

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Permalink Reply by forumuser on May 10, 2017 at 19:43

I'll pass onto the team when they get in tomorrow morning, I would try a final power off tonight as the other user has done that and got it working again,

Josh

James G said:

9 Mbps

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Permalink Reply by forumuser on May 11, 2017 at 18:42

Hi James, how do you access the apps? by the APPS button or the Green button (FreeviewPlus)

Thanks, Josh

James G said:

9 Mbps

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Permalink Reply by James G on May 11, 2017 at 20:51

I use the green button. And I didn't realise the apps include a speed test so the speed I reported may be inacccurate (I used my iPhone's speed test app).

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Permalink Reply by forumuser on May 12, 2017 at 8:53

Hi James,

I was told from our technician that the Green Button seems to be working for customers however have you tried launching TVNZ Ondemand using the apps button?

James G said:

I use the green button. And I didn't realise the apps include a speed test so the speed I reported may be inacccurate (I used my iPhone's speed test app).