PRIME on Hills HSMX-200 on older model TV

I have a Mitsubishi TV and although I have tried resetting the scan doesn't give me PRIME.

I live in Motueka and have tried AUCKLAND, WELLINGTON WEST COAST and ALL FREE CHANNELS.

What am I doing wrong?

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Permalink Reply by Paul on June 16, 2016 at 20:29

Basil If you only have Optus D1/D2 /D3/ C1 then you aren't doing the Reset Factory Default first.

You cant just do half of the instructions.

Basil Steele said:

I tried again but no success. I now have only Optus D1 D2 D3 C1 and New Satellite options.

No Prime, Four Plus 1 or Edge in my list.

Paul said:

Unplug or flick the switch to turn the power off at the wall then do all the instructions again Here

http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

Permalink Reply by Basil Steele on June 16, 2016 at 21:36

Ok I am sure that I have followed those instructions correctly. Now when I use my EPG button and scroll I find The Edge, Four plus 1 and The Edge. However if I hit enter nothing happens. If i scroll to ONE and hit enter it opens that channel

Paul said:

Basil If you only have Optus D1/D2 /D3/ C1 then you aren't doing the Reset Factory Default first.

You cant just do half of the instructions.

Basil Steele said:

I tried again but no success. I now have only Optus D1 D2 D3 C1 and New Satellite options.

No Prime, Four Plus 1 or Edge in my list.

Paul said:

Unplug or flick the switch to turn the power off at the wall then do all the instructions again Here

http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

Permalink Reply by Paul on June 16, 2016 at 21:56

The EPG will always show Prime / Four plus 1 & the edge.

If you don't see prime when you press the list button then you still haven't cracked it yet.

Did you watch the video ?

Permalink Reply by Basil Steele on June 16, 2016 at 22:12

I just watched it now. I am pretty sure I followed all the instructions but I certainly don't get Prime etc when I hit LIST

Paul said:

The EPG will always show Prime / Four plus 1 & the edge.

If you don't see prime when you press the list button then you still haven't cracked it yet.

Did you watch the video ?

Permalink Reply by Paul on June 16, 2016 at 22:20

Maybe you need someone else to try doing it for you , maybe you are making the same mistake over and over and don't realise it .

You could buy a replacement box for $95.00

Permalink Reply by Basil Steele on June 16, 2016 at 22:34

Thanks Paul. I will get someone to sit with me and go through the process again.

Cheers

Paul said:

Maybe you need someone else to try doing it for you , maybe you are making the same mistake over and over and don't realise it .

You could buy a replacement box for $95.00

ZinwellPermalink Reply by Graham Wilson on June 16, 2016 at 23:00

I don't know if this will help but I spent over an hour on the phone with a customer today trying to add the channels on a ZMX 7500 without success until I found the LNB was so far off frequency that I had to set it to 10742 before I could add the 3 channels. In the past using 10745 has always been sufficient for an aging LNB

Permalink Reply by Basil Steele on June 17, 2016 at 10:50

Paul I printed out your instructions and methodically went through them today and now I have all the channels available including PRIME etc. THANK YOU SO MUCH for your perseverance.

Basil Steele said:

Thanks Paul. I will get someone to sit with me and go through the process again.

Cheers

Paul said:

Maybe you need someone else to try doing it for you , maybe you are making the same mistake over and over and don't realise it .

You could buy a replacement box for $95.00

Permalink Reply by Basil Steele on June 17, 2016 at 10:51

Thanks Graham. I am unsure why but today it all worked. Cheers.
Graham Wilson said:

I don't know if this will help but I spent over an hour on the phone with a customer today trying to add the channels on a ZMX 7500 without success until I found the LNB was so far off frequency that I had to set it to 10742 before I could add the 3 channels. In the past using 10745 has always been sufficient for an aging LNB

Permalink Reply by Paul on June 17, 2016 at 13:11

That's Fantastic Basil , You got there in the end.

It's always more satisfying to do it your self.

Cheers Paul

Basil Steele said:

Paul I printed out your instructions and methodically went through them today and now I have all the channels available including PRIME etc. THANK YOU SO MUCH for your perseverance.

Basil Steele said:

Thanks Paul. I will get someone to sit with me and go through the process again.

Cheers

Paul said:

Maybe you need someone else to try doing it for you , maybe you are making the same mistake over and over and don't realise it .

You could buy a replacement box for $95.00

Permalink Reply by alfred north on June 18, 2016 at 15:19

this gives me hope, as i have exactly same prob as basil. wots the trick basil?

Permalink Reply by Basil Steele on June 18, 2016 at 20:32

I swear that I had been following the instructions exactly the 10 times I tried. My only theory is that it was a signal strength issue. The only time I tried during the day it worked.