HELP!!!!

Hi Hoping someone can help me out with a weird issue I'm having.
Had Freeview connected via a set top box connected to sky dish and working perfectly for a couple of years.
I upgraded my TV yesterday to a newish LCD TV, connected everything in the exact same way it was before and the result is - extremely fuzzy/blurry reception (but the Freeview is definitely there) and perfect sound.
Unsure what the heck to do as I know both the set top box and cords are fine as they were working previously on the older TV.

Any help would be hugely appreciated , Sorry if my explaining is a bit crappy!

Did this help? Click to mark!

0 members promoted this

▶ Reply to This

Replies to This Discussion

Permalink Reply by Biggles on June 23, 2014 at 11:02

Not quite sure what you mean. If it's all connected the same using the STB should be no difference. We need more info. Location? What TV? What STB? How is it all connected?

▶ Reply

Permalink Reply by Melissa Annandale on June 23, 2014 at 11:11

Exactly - in theory it should be exactly the same which is why i'm so confused!
Like literally a minute before I switched the TVs over everything was working perfectly on my old TV via same equipment.
Location - Wellington
TV - Sharp LCD Colour tv Model LC-40LE820X
STB - Random one I got brand new from Trade me pretty sure it's a random OS one

Connecting via the blue green red cords (component cords?)

▶ Reply

Permalink Reply by Mike G on June 23, 2014 at 11:37

Hi Melissa, there are two main types of component video, RGB and YUV. It's possible that the tv is set to the wrong type. It should be in the tv menu settings.

▶ Reply

Permalink Reply by Melissa Annandale on June 23, 2014 at 11:41

Spent most of yesterday going through all the settings and didn't see any option to change those things?
Keeping in mind that I can hear the free view perfectly and the picture is there but it is extremely fuzzy/blurry and possibly no color.

Really confused as to what to do as I know both the STB and cables are fine. This is doing my head in!
Mike G said:

Hi Melissa, there are two main types of component video, RGB and YUV. It's possible that the tv is set to the wrong type. It should be in the tv menu settings.

▶ Reply

Permalink Reply by Biggles on June 23, 2014 at 13:49

Hi Melissa.

Sounds like a problem then with your RGB cord connections. Make sure the RGB cables are plugged into the correct sockets at each end. If two are swapped around or one has a bad connection it could cause the problem you have. The sound is OK because it is via the Red, White cables. I see in the manual that Input 2 on your TV is Composite AV so you could try that but you would need the special cord supplied with the TV. If your STB has HDMI out then use an HDMI cable to the TV for best picture. As Mike says there's two types of composite and according to the manual your TV uses YUV. Check in the STB menu that output is YUV and not RGB. As you are in Wellington I guess you may be in a Freeview HD area? If so, as the TV has a digital tuner, then connect to a UHF antenna and get HD TV. Satellite is only rubbish quality SD.

P.S. Make sure also that the TV's colour system setting is set to Auto. It may have been changed for some reason.

If you don't have the manuak it is available here

http://www.google.co.nz/url?sa=t&rct=j&q=&esrc=s&so...

▶ Reply

Permalink Reply by Melissa Annandale on June 23, 2014 at 14:01

Have tried using different sockets eg the input 1, and also the composite AV with the special cable (this gives sound and no picture at all as a result)
STB only has AV cord output. Wish there was a chance that the cords were faulty but they were working fine previously.

I did try using the built in digital tuner via my Outdoor aerial connection but got no signal which leads me to believe that the aerial may be of the old kind that you can't get free-view from? (have asked the landlord to find out for me)

Really annoying me as i'm relatively clued up and capable when it comes to technology but this one really has me stumped! Have printed the manual out and will have one more good crack at it tonight after work but chances are not looking to good. May have to sell TV and go back to the old one!

In your opinion would you bother paying someone to come look at it?

PS- Thank you both so much for taking your time to help me!

Biggles said:

Hi Melissa.

Sounds like a problem then with your RGB cord connections. Make sure the RGB cables are plugged into the correct sockets at each end. If two are swapped around or one has a bad connection it could cause the problem you have. The sound is OK because it is via the Red, White cables. I see in the manual that Input 2 on your TV is Composite AV so you could try that but you would need the special cord supplied with the TV. If your STB has HDMI out then use an HDMI cable to the TV for best picture. As Mike says there's two types of composite and according to the manual your TV uses YUV. Check in the STB menu that output is YUV and not RGB. As you are in Wellington I guess you may be in a Freeview HD area? If so, as the TV has a digital tuner, then connect to a UHF antenna and get HD TV. Satellite is only rubbish quality SD.

P.S. Make sure also that the TV's colour system setting is set to Auto. It may have been changed for some reason.

If you don't have the manuak it is available here

http://www.google.co.nz/url?sa=t&rct=j&q=&esrc=s&so...

▶ Reply

Permalink Reply by Biggles on June 23, 2014 at 14:19

That's weird and would tend to indicate that the TV itself may be faulty.

Sounds like you've tried all options and nothing works. Have you checked colour system setting (pg 52) and tried HDMI cable?

I'm out of ideas now. Hope you get it sorted.

P.S. Outdoor antenna would need to be UHF only and correct polarity.

▶ Reply

Permalink Reply by Biggles on June 23, 2014 at 14:24

Only if they were installing UHF antenna at the same time after first checking that UHF will work in your location.
You're doing fine by yourself so far so only as a last resort. Although if you can't get it sorted I think I'd probably dump it and get a brand new one. They're pretty cheap now.
Melissa Annandale said:

In your opinion would you bother paying someone to come look at it?

▶ Reply

Permalink Reply by Melissa Annandale on June 23, 2014 at 14:57

Was leaning towards the TV being at fault aswell - In saying that though, everything else works fine , dvd player through HDMI, or playing a movie straight through USB port.. Be handy if the STB had HDMI output but nope.

What would you dump? The UHF aerial? That's out of the question as its at the top of a 3 story apartment block :(

I wonder if I should start focusing my energy on getting the built in freeview to work instead of STB? im trying to be positive riding of the fact i have sound and some form of a picture but maybe time to start looking the other way. Hopefully it is just some strange setting i'm missing that i will find with the manual on hand?

And yes didn't think paying someone was a good option - good to know that the aerial on the roof should definitely be UHF that's something! :)

Biggles said:

Only if they were installing UHF antenna at the same time after first checking that UHF will work in your location.
You're doing fine by yourself so far so only as a last resort. Although if you can't get it sorted I think I'd probably dump it and get a brand new one. They're pretty cheap now.
Melissa Annandale said:

In your opinion would you bother paying someone to come look at it?

▶ Reply

Permalink Reply by Biggles on June 23, 2014 at 15:42

If you are in a 3 story apartment block then presumably other tenants have Freeview? Check with your neighbours to see how they receive. Presumably there is also a building manager. If so check with him/her to see if there is a Freeview distribution system installed in the building or what sort of TV distribution there is withing the building.
Surely must be some form of system for all apartments sharing common antenna and/or dish.

Building manager or landlord should be able to assist with UHF. Another option - get a cheap satellite box (Warehouse or somewhere) that has HDMI out.

Afterthought. Presumably the DVD player has composite (yellow) output. If so try that on the TV's AV input. That would see if it's a TV fault or not.

▶ Reply

Permalink Reply by Melissa Annandale on June 23, 2014 at 15:59

GOOD POINT! Will definitely check via DVD player - good call!

Will wait to hear back from landlord re the antenna. I think getting a new HDMI capable satellite box is definitely a good option if dvd player indicates tv is not at fault as can't really be bothered harassing landlord about the aerial.

Will report back tonight though once I have tried all options - I'm actually slightly excited now that I have a few things to try out haha

Biggles said:

If you are in a 3 story apartment block then presumably other tenants have Freeview? Check with your neighbours to see how they receive. Presumably there is also a building manager. If so check with him/her to see if there is a Freeview distribution system installed in the building or what sort of TV distribution there is withing the building.
Surely must be some form of system for all apartments sharing common antenna and/or dish.

Building manager or landlord should be able to assist with UHF. Another option - get a cheap satellite box (Warehouse or somewhere) that has HDMI out.

Afterthought. Presumably the DVD player has composite (yellow) output. If so try that on the TV's AV input. That would see if it's a TV fault or not.