Missing channels since May 1 changes

Since the re-tune on 1 May, I have been missing channels such as Al Jazeera, TVSN, YesShop and CUE. I am in an apartment building that uses a shared aerial but the building manager has told me it is probably not the modulator that is causing the issue because I am the only one who has reported problems. Can anyone tell me if it is likely to be a problem with the aerial jack in my apartment or if it could be an issue with the TV which has Freeview built in? Any help would be greatly appreciated.

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Permalink Reply by Biggles on May 26, 2014 at 8:39

It will be an issue with your building's distribution system as those channel moved to a new mux and the system probably needs an extra decoder/modulator to cope with the problem. Check with your neighbours and get them to complain too.

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Permalink Reply by Regan Priestley Gibbons on May 26, 2014 at 9:32

Thanks for your quick response! I've been in touch with my building manager about the extra decoder/modulator but he still maintains it is not a problem on his end because he hasn't received any other complaints and he says Freeview is working fine for him. Is there any other possible cause for this problem that you can think of?

Biggles said:

It will be an issue with your building's distribution system as those channel moved to a new mux and the system probably needs an extra decoder/modulator to cope with the problem. Check with your neighbours and get them to complain too.

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Permalink Reply by Biggles on May 26, 2014 at 9:43

Not unless you have a Sky modulator on the same frequency.

It may be working OK for him but has he actually tried to watch Al Jazeera, TVSN, YesShop and Cue?

If he can receive them OK then probably not a building distribution fault. If he can't then his problem to sort out.

P.S. This thread makes interesting reading and I suspect is relevant to your problem.

http://freeviewforum.co.nz/forum/topics/may-1st-restack-4th-transpo...

Regan Priestley Gibbons said:

Thanks for your quick response! I've been in touch with my building manager about the extra decoder/modulator but he still maintains it is not a problem on his end because he hasn't received any other complaints and he says Freeview is working fine for him. Is there any other possible cause for this problem that you can think of?

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Permalink Reply by forumuser on May 27, 2014 at 11:38

Hi Regan
Thanks for posting!

A few months ago, I had a friend who had the same issue, with countless talks to the owner saying everything is "fine on their end " she eventually told them to get a technician to look at the issue and eventually he found a fault in the wall outlet and could get Freeview back up and running

Have you tried that?
Hope this information can provide some light?

Kind Regards

Joshua

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Permalink Reply by Regan Priestley Gibbons on May 27, 2014 at 11:42

Thanks for your comment! My landlord is getting a technician in to check whether there is an issue within our apartment. If they find no issue I'll go back to the building manager

Joshua Hill said:

Hi Regan
Thanks for posting!

A few months ago, I had a friend who had the same issue, with countless talks to the owner saying everything is "fine on their end " she eventually told them to get a technician to look at the issue and eventually he found a fault in the wall outlet and could get Freeview back up and running

Have you tried that?
Hope this information can provide some light?

Kind Regards

Joshua

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Permalink Reply by forumuser on May 27, 2014 at 11:59

Thanks Regan

That is great to hear, please let us know on the outcome of this assestment

Cheers!
Joshua

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Permalink Reply by Dave Wolland on May 28, 2014 at 8:47

I have lost Ajazeera too in Whangarei NZ. Can anyone tell me how to get it back?

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Permalink Reply by Regan Priestley Gibbons on May 28, 2014 at 8:49

Thanks for everyone's help. The technician came in and checked the connection with his meter and confirmed that the problem is at the building aerial end so the building manager is getting onto it now!

Joshua Hill said:

Thanks Regan

That is great to hear, please let us know on the outcome of this assestment

Cheers!
Joshua

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Permalink Reply by Regan Priestley Gibbons on June 5, 2014 at 16:15

So the building manager has had another modulator put in for the signal changes but I'm still not getting any of these channels. Is there any other possible reason why I'm not getting the channels?