M Stephens
  • Wellington
  • New Zealand
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No access to TV on Demand through Samsung TVs

Started this discussion. Last reply by Josh @ Freeview May 14. 14 Replies

Hi, for days now we haven't had access to TV on Demand - Freeview's Forum say this is a known issue with some Samsung TVs and they are investigating it. I did live chat with Freeview, no more info…Continue

 

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Josh @ Freeview replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Hi,  I just wanted to check in to see if the instructions on the SAMSUNG website worked? If not I will make sure the team follow this up.  Regards Josh"
May 14
Mel replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Michelle made sure you have all your passwords etc. When you reset you will need to set up all your apps again. Also as Freeview on Demand is inbuilt with TV you can only reinstall not delete app. The instructions are easy to follow. Really keen to…"
May 12
M Stephens replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Hi Josh, thanks for your follow up email asking if our problem is fixed - unfortunately no. We will try what you have sent in the link however, reading Mel's reply, I'm not confident. Will let you know how we get on later,…"
May 12
Mel replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Hi Josh Thank you for sending the link. I have completed all the steps:  cold boot of tv, software update all ready have updated and current update, reinstalled Freeview on demand app, resetting smart hub.  Still having same problem and…"
May 11
Josh @ Freeview replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Hi Mel Thanks for replying, please try the steps in this linkf rom Samsung: https://www.samsung.com/us/support/troubleshooting/TSG01003027/ ; Josh"
May 11
Mel replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Hi Josh. I have tried that again and it is still not working. You can select a show but when it loads it just stays on the logo screen. Really strange as all other apps on tv works. I did these steps previously when I saw your post to see if it…"
May 11
Josh @ Freeview replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Please switch off TV at the wall and also reboot your modem and try again, Please let me know if these steps do not work.  Regards,  Josh"
May 11
Mel replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"I am having the same issue on my Samsung tv since about 30 April. All other apps are working except Freeview on demand.  Any updates?  "
May 11
Josh @ Freeview replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Please reboot your modem and try this again, and switch off tv from the wall if you have not done this already.  Kind Regards Josh"
May 8
M Stephens replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Hi, unfortunately it's still not working. When I click on an episode to watch it just comes up with the TV channel logo, be in TV1, TV2 or Three..... "
May 8
Josh @ Freeview replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Hi  This should be resolved, could you please switch off your TV and try an Ondemand show and let me know if it is working. If not please let me know.  Thanks"
May 8
Josh @ Freeview replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Thanks Michele  Our team are working behind the scenes on getting this sorted, no ETA yet but that will be updated in the Network Status page.  Thanks for your patience.  Josh"
May 8
M Stephens replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Thanks Josh, it's a Samsung 55", 2 years old, Model UA55KS8500SXNZ, Version No FA01. Reading the other posts I have done what other people have done but to no avail. I look forward to hearing from someone :-)! Michele "
May 8
Josh @ Freeview replied to M Stephens's discussion No access to TV on Demand through Samsung TVs
"Hi M  Can you please provide the make and model of the TV and I will urgently address this to the team. "
May 8
M Stephens posted a discussion

No access to TV on Demand through Samsung TVs

Hi, for days now we haven't had access to TV on Demand - Freeview's Forum say this is a known issue with some Samsung TVs and they are investigating it. I did live chat with Freeview, no more info there, as recently as yesterday afternoon did live chat with Samsung, no joy either. No one can give an ETA. Is anyone else having this problem? Becoming a bit frustrated as it's 9 days later since first identified. Not getting anywhere with this!See More
May 8

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How do you receive Freeview?
Not Sure
Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
Dont know
What region / area do you live in?
Wellington

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UPDATES

  • OnDemand Issues for SAMSUNG SMART TV
    We are aware of issues with these TVs, It is under investigation.  Please check NETWORK STATUS for the latest updates. 

    If you post regarding this, please include your Model Number which can be found in the Menu or the back of your TV. 

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