"Thank you Josh for your prompt advice.
Regards,
Michele"
M Stephens's Discussions
TVNZ on Demand access
Started this discussion. Last reply by M Stephens Jun 8, 2020. 2 Replies 0 Promotions
Hi, we have an older Sony TV that we have brought Chromecast for so we can have access to Freeview and TVNZ on Demand. Despite signing in to both we are still unable to gain access into TVNZ on…Continue
No access to TV on Demand through Samsung TVs
Started this discussion. Last reply by M Stephens Jun 3, 2020. 16 Replies 0 Promotions
Hi, for days now we haven't had access to TV on Demand - Freeview's Forum say this is a known issue with some Samsung TVs and they are investigating it. I did live chat with Freeview, no more info…Continue
M Stephens's Page
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"Hi Michelle
Make sure you update the TVNZ app on your phone, but if you have issues you will need to contact TVNZ directly as this is their service, not Freeviews. You can reach them…"
TVNZ on Demand access
Hi, we have an older Sony TV that we have brought Chromecast for so we can have access to Freeview and TVNZ on Demand. Despite signing in to both we are still unable to gain access into TVNZ on Demand - it keeps asking for our signin and password. Also, when we get log in we only get access to approx. 5 tv programmes. I don't know what we are doing wrong? Are you able to give some advice on what I'm doing wrong? Thank you, MicheleSee More
"Hi, we still can't get Freeview on Demand to work and it's been going on since end of April. Going into the Network Status today it says
Freeview On Demand (Smart TV app / IP-only app): NORMAL
Samsung Smart TV app playback issue,…"
"Hi there, I too am having issues accessing Freeview On Demand on my Samsung UA43N5500ASXNZ.
Other apps, including TVNZ On Demand, Netflix, Neon etc work fine, it's just Freeview On Demand that doesn't work. When I get into Freeview…"
"Hi,
I just wanted to check in to see if the instructions on the SAMSUNG website worked? If not I will make sure the team follow this up.
Regards
Josh"
"Michelle made sure you have all your passwords etc. When you reset you will need to set up all your apps again. Also as Freeview on Demand is inbuilt with TV you can only reinstall not delete app. The instructions are easy to follow. Really keen to…"
"Hi Josh, thanks for your follow up email asking if our problem is fixed - unfortunately no. We will try what you have sent in the link however, reading Mel's reply, I'm not confident. Will let you know how we get on later,…"
"Hi Josh
Thank you for sending the link. I have completed all the steps: cold boot of tv, software update all ready have updated and current update, reinstalled Freeview on demand app, resetting smart hub. Still having same problem and…"
"Hi Mel
Thanks for replying, please try the steps in this linkf rom Samsung:
https://www.samsung.com/us/support/troubleshooting/TSG01003027/ ;
Josh"
"Hi Josh. I have tried that again and it is still not working. You can select a show but when it loads it just stays on the logo screen. Really strange as all other apps on tv works. I did these steps previously when I saw your post to see if it…"
"Please switch off TV at the wall and also reboot your modem and try again, Please let me know if these steps do not work.
Regards,
Josh"
"I am having the same issue on my Samsung tv since about 30 April. All other apps are working except Freeview on demand.
Any updates? "
"Please reboot your modem and try this again, and switch off tv from the wall if you have not done this already.
Kind Regards
Josh"
"Hi, unfortunately it's still not working. When I click on an episode to watch it just comes up with the TV channel logo, be in TV1, TV2 or Three..... "
"Hi
This should be resolved, could you please switch off your TV and try an Ondemand show and let me know if it is working. If not please let me know.
Thanks"
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