No access to TV on Demand through Samsung TVs

Hi, for days now we haven't had access to TV on Demand - Freeview's Forum say this is a known issue with some Samsung TVs and they are investigating it. I did live chat with Freeview, no more info there, as recently as yesterday afternoon did live chat with Samsung, no joy either. No one can give an ETA. Is anyone else having this problem? Becoming a bit frustrated as it's 9 days later since first identified. Not getting anywhere with this!

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Permalink Reply by Mel on May 12, 2020 at 8:23

Michelle made sure you have all your passwords etc. When you reset you will need to set up all your apps again. Also as Freeview on Demand is inbuilt with TV you can only reinstall not delete app. The instructions are easy to follow. Really keen to see if this works for you. Good luck!!!

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Permalink Reply by forumuser on May 14, 2020 at 13:13

Hi,

I just wanted to check in to see if the instructions on the SAMSUNG website worked? If not I will make sure the team follow this up.

Regards

Josh

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Permalink Reply by Síana Clifford on June 3, 2020 at 10:41

Hi there, I too am having issues accessing Freeview On Demand on my Samsung UA43N5500ASXNZ.

Other apps, including TVNZ On Demand, Netflix, Neon etc work fine, it's just Freeview On Demand that doesn't work. When I get into Freeview and choose an episode to watch it says 'This video is not available to play'. But I could watch the same video on TVNZ On Demand no problem. I have tried all the steps of cold reboot, resetting all the apps, reinstalling Freeview app etc etc.

Really hope someone can help to resolve this.