We have an issue with our Sony Bravia in that the EPG shows Prime and Maori TV but we can't view it. Done manual and auto scan as well as factory reset. Does anyone have any idea what has gone wrong?

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Hi, are you sure that the Bravia has a satellite tuner in it? I'm pretty sure that sony only have UHF tuners.
It's definitely connected to the satellite as all the other channels are working and we don't have a UHF aerial.

Sony Bravia don't have satellte tuners. They are UHF only. You need to connect a UHF antenna. It's surprising you get anything at all if you've connected it to a satellite dish.

Hey Craig 

Can you please provide more details on your Bravia TV Model? 
I see that you have a Freeview HD Box too/

As far as I am aware, Sony Bravia TV's don't have dual tuners, however if you believe you have a dual tuner then let us know via the model number 

Joshua

Hi Joshua. The other unit is a pvr connected to a tv in the lounge so it's not a dual tuner. Model of the Bravia is 32cx520. We had Prime and Maori TV a couple of weeks ago but it isn't there now.

Hi Craig 

I have had a lookup on your particular model and this product is no longer being manufactured (for some time now) The new built in Satellite tuner TV's were introduced a few months ago.

Where was the cable that you plugged in to your TV coming from? Was it coming from the Satellite Dish or a Wall Plug? or from the PVR? 

Cheers
Joshua

Hi Craig

The info you supply in your profile is incorrect and/or confusing. All your receivers are UHF yet you say you have only a satellite dish. All of them are terrestrial UHF and must be connected to a UHF antenna. As I said, Sony do not make TVs with a satellite tuner. Your cx520 has only analogue VHF/UHF and Digital UHF tuners (i.e. Flatscreen TV with inbuilt FreeviewHD).

As Joshua says, just what have you got connected to the antenna input?

Sorry for the confusion. I moved in with my partner and brought my pvr with me. I had a UHF aerial installed for the pvr. She has two dishes. One for Sky for the lounge and the other for freeview in the bedroom where the Bravia is. We can get all Freeview channels in the bedroom apart from Prime and Maori TV which stopped not long ago. The channels appear in the EPG but nothing happens when we select either. Hope this clears things up.

It doesn't really clear things up. Your Bravia still needs to be connected to a UHF antenna. If you have connected it to a satellite dish that would explain why you can no longer get Prime and Maori which are on the same mux. You will be receiving the other channels via the coax only and probably due to deterioration of either the transmitted signal strength or the antenna setup the mux that carries Prime has dropped below minimum level for decoding and is weaker than the other two mux (all the other channels). The dish does nothing for reception on your TV and it's surprising you get any picture at all. You probably only get the other channels because you are in a very strong signal area. Get a splitter and connect the TV to the UHF antenna along with the PVR. Also read the manual for the TV. It explains all this.

Thanks for that. I guess it was pure luck we are getting anything, as you say. I will get a technician to fix whatever the issue is. Thanks to everyone for their input.
The UHF freeview signal can sometimes be picked up by "luck" through a satellite cable, but usually some channels will be missing. A UHF aerial is what you need.

Thanks Craig 

Understandable despite the confusion, the community on this forum are very helpful, in fact they do need the correct info haha

I hope that the technician will be able to solve your problem as they will be able to get a clearer picture. 

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