Issues affecting Freeview On Demand smart TV app on some Samsung TVs

There're some issues affecting the Freeview On Demand smart TV app on some Samsung TVs, preventing the app and some shows from loading correctly.

The problem appears to be most prevalent on older Samsung TVs.

A hotfix is being developed by the platform development team to address this.

More updates to follow.

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So you direct me back here after I’ve requested help yet again. I’ve been waiting for this to fixed since August. Sick of being ignored and directed to a site where you get forgotten and get absolutely no information what so ever. How about working with your customers instead of continually fobbing them off and hoping they will go away
Hi Therese,

Could you check for an update in the settings of your TV, if there is no update, please try the hotfix steps again from Bel @ Freeview

Josh

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