Internet connection issues

Hi. Just trying to install a new T2200 Freeview Plus. All good except connecting wirelessly to Internet. Seemed to work but won't now. I get " connected" and then it verifies status, and I get " Unavailable"????? My iPad and phone work fine nearby. Signal strength shows as 54%. Would I be better off with a Powerline adapt apt and wire it? Frustrating so any advice would be appreciated.
Finally, is a Factory Reset the way to go. Cheers

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Permalink Reply by forumuser on August 23, 2016 at 13:24

Hi Paul

Dish TV recommends unplugging the device from the wall and then plugging it in again and then see if the device boots up with the internet connection going, that might help the internet issue you are experiencing, if you are still having issues please reply

Regards, Josh

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Permalink Reply by Paul Knox on August 23, 2016 at 17:10

Hi there. Thanks Josh. Tried that. Called Freeview Help desk and , in discussion, they said that a modem strength (as received by the T2200) needs to be in the order of 70%+ (mine is about 54%) to avoid this problem. I shall persevere, but if it doesn't sort itself out, I shall buy a Powerline Adapter Kit-which I'm advised works very well. (Hard wiring it would be a major mission.) Cheers

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Permalink Reply by Andy Leslie on August 28, 2017 at 21:47

I am also struggling with this issue. One minute it works then stops again. Very frustrating. I have powered down the modem and t2200 many times but issue is still there.

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Permalink Reply by Biggles on August 28, 2017 at 22:22

Had you thought about trying one of these WiFi extenders?

https://www.pbtech.co.nz/product/NETTPL2841/TP-Link-TL-WR841N-300Mb...

It is probably much more sensitive than the STB's built in WiFi. Just locate near the STB and connect using WiFi or cable. The extender would provide much more reliable connection to the Modem/Router than the STB by itself. I tested a similar one here and it worked quite well. My main Modem is upstairs and signal strength downstairs is not great. I located the extender on the TV cabinet and it connected wirelessly to the main modem OK. Once connected I was able to wirelessly connect reliably other equipment to the extender throughout the rest of the house. There's also other extenders that just plug into a convenient power point. They work well even at low signal strength. Until recently I didn't even know they were available and how they worked.