My samsung tv loads the freeview app but wont play anything, have turned everything off at wall and restarted, but still loads and wont play anything. Have also reinstalled the freeview app still opens app with all programs there but wont play anything. This has been happening for the last 3 days,  netflix, lightbox, neon, tvnz, all working great no problem there.  

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Good Morning Maxine 

Have you tried turning off the modem and switching it back on again? Another cause is if there is a VPN used on your network which may block TVNZ from playing. 

Josh

Hi Josh thankyou for getting back to me, I have just turned modem off and waited a few minutes then turned it back on still not working the freeview app loads with all the programs there but will not play any program that I try.  The freeview app is working well on my sat top box s8200 in the bedroom which is sattelite and my samsung 6000s is on uhf aerial.  The version of my freeview is 1.1.5  29th Nov 2018 on my samsung tv. As i have said tvnz app neon, netflix and lightbox all working great. 

Josh @ Freeview said:

Good Morning Maxine 

Have you tried turning off the modem and switching it back on again? Another cause is if there is a VPN used on your network which may block TVNZ from playing. 

Josh

Hi Maxine, 

I have submitted a ticket on your behalf and someone should be in touch via your email within 2 working days.

Josh

Thank you Josh

Josh @ Freeview said:

Hi Maxine, 

I have submitted a ticket on your behalf and someone should be in touch via your email within 2 working days.

Josh

I haven't had an email as yet as per ticket submitted monday, freeview still only loading programs and not playing any of them. It's been like this for just over a week now still no problem with tvnz app, neon, lightbox and Netflix.

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