On Tuesday all our channels worked fine.

On Wednesday we had video on TV3 but no audio. All other channels were fine including TV3+1.

I tried Auto Scan to reset all channels without success. Also tried switching the Freeview box off which didn't solve the problem.

We have a Zinwell ZMT-630HD Terrestrial connected to a Sony Trinitron TV.

On Wednesday night I switched to box off - Thursday morning turned it on and TV3 is now fine.

Was it a problem with TV3 in our area (Paeroa)? Or was the box having a bad day?

David

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Hi David,

If you have a repeat of any reception problems, check your current software version is 1.2.1 (Menu --> System --> Information)

If needed you can find software updates and instructions for updating Zinwell products here:

https://www.dropbox.com/sh/1zmqlnovp7u8t8w/AADaXBfUmQgEPa4yk12BeRcn...

If you already have software version 1.2.1  then I suggest carrying out a full restore to factory defaults followed by a re-tune.   (Menu --> System --> Set Defaults)

Powering off or an Auto Scan, without a restore to defaults is unlikely to fix reception problems.

Regards

Graham Wilson

Email: support@zinwell.co.nz

http://zinwell.co.nz

Mobile: 027 2057999

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