SatBox-plus S7080

Been asked to check HDD connection after recording. What does that mean? It's a built in HDD

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Dish TVPermalink Reply by Dish TV Support on March 5, 2015 at 21:52

Hi Patricia

Usually this means that something is not quite right with the connection of the Built in Hard Drive,

Can you confirm if you can do any of the following:

Record a channel for 5 minutes successfully
Open up the Library by pressing the LIB button on the remote
Go to Menu > Media Manager > Media Info and check that there is a SATA interface available

If you can record fine and view playback shows then there should be nothing wrong with the connection with the built in HDD, Turn off the unit for 1 minute and reboot to check that the message repeats again.

If there are any error messages or if you cannot see a SATA Disc drive in the menu then follow the next set of instructions:

Factory Reset the unit, this will reset all components and will hopefully solve the message from appearing, Please note that the contents of the hard drive (TV Shows) will be erased and the unit will be refreshed from when you brought it out of the box.

Do undergo a Factory Reset do the following:

Go to Main Menu by pressing the MENU button on your remote
Go to Installation
Go to Factory Default
Confirm that you want to reset all information
Wait for the unit to reset and reboot, follow the installation instructions/scan

Let me know how you get on, I hope this information is useful, if the above steps do not work please reply and we can troubleshoot further

Kind Regards
Dish TV Online Support

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Permalink Reply by Patricia Kaea on March 5, 2015 at 22:19

I couldn't record, get into Lib or anything. So I switched the whole unit off to reboot. First time I rebooted I couldn't hear the drive and it didn't resolve problem. I switched off box and waited a few minutes. Once I switched back on I heard the drive booting up. All's good now. But it didn't record the most important program I purchased this box for. Grrrr it just glitched all the way through. :(

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Dish TVPermalink Reply by Dish TV Support on March 5, 2015 at 22:36

Is the unit still having issues with recording? What show were you trying to record?

Dish TV Online Support

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Permalink Reply by Patricia Kaea on March 6, 2015 at 10:14

Sorry, was called away for a while. I tried to record Te Reo, Matatini performance, only one group, but am gutted I missed it due to issues with the box. If anyone is out there that recorded Hatea from Whangarei, would be greatly appreciated. My daughter did her first Solo on this and I couldn't record it. :(