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Permalink Reply by forumuser on September 14, 2017 at 14:41

Hi Tony 

Just to confirm, you have been having these issues since the maintenance last night? or has there been some issues before then? 

I'm hunting down other related issues and cannot find other reported faults, do you know anyone in the area that are having related issues?

Cheers,
Josh

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Permalink Reply by Joyce Myles on September 14, 2017 at 14:46

We are having problems with sound out of sync on TV1 & 2,it was fine last night.All other channels are good

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Permalink Reply by Tony Gatford on September 14, 2017 at 15:34

No problems until I turned the to on this morning. That's both tvs.....


Joyce Myles said:

We are having problems with sound out of sync on TV1 & 2,it was fine last night.All other channels are good

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Permalink Reply by Steve J on September 14, 2017 at 18:20

Yes it has an issue and now there is no RF at all from CH 35  ( Tvnz multiplex )

Steve

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Permalink Reply by Steve J on September 14, 2017 at 18:30

Back on again at 1829 hrs 

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Permalink Reply by Tony Gatford on September 14, 2017 at 18:34

It's fixed!! Wouldn't it be nice if Freeview were proactive in admitting there was a problem, advising what was being done and offering some explanation!

Hasn't happened since Freeview took over and I doubt if it will happen in the future!

Ho hum!!

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Permalink Reply by Joyce Myles on September 14, 2017 at 18:39

Yes it would,they should have a chat line

Tony Gatford said:

It's fixed!! Wouldn't it be nice if Freeview were proactive in admitting there was a problem, advising what was being done and offering some explanation!

Hasn't happened since Freeview took over and I doubt if it will happen in the future!

Ho hum!!

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Permalink Reply by forumuser on September 15, 2017 at 14:24

Hi Guys 

I can confirm there was a fault officially, and this was resolved around 6.30 last night. 

Thanks for raising the fault, Kordia informs us on any issues that happens on the network and usually updates on the Forum as soon as they can confirm information, We are looking into ways to help keep you updated with information we can access.

As per Tonys last reply, the transmission provider (Kordia or JDA) is responsible for providing the latest information including outages in their areas, We (freeview) do monitor any viewer reported faults at the same time scheduled outages are in place, and we monitor and we contact the TP if there are numerous reports of faults along the network that is not posted officially from their teams. 

Thank you so much for your patience. 

Cheers, Josh

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