Dishtv S7070r ignores new remote with fresh batteries

I have a DishTV Satbox S7070r .

The receiver decided to ignore the remote control so I couldn't change channels .

Powered down unit , waited 10 minutes powered backup. Still ignores remote.

I changed batteries for new fresh set. Still ignores remote.

Bought a brand new remote and installed fresh batteries. Still ignores new remote .

Downloaded and installed latest firmware via USB install. Still ignores new remote

Cant do factory reset because you need the remote to put the pin number in.

what can I do now ?

cheers

les

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Permalink Reply by Paul on May 4, 2017 at 20:09

Sounds like the IR receiver in the S7070r has died.

Test the remotes using camera .

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Permalink Reply by leslie collins on May 4, 2017 at 20:16

just tried the camera test with another remote but the camera test doesn,t show flickering as it does on you tube . so I don't think that test works with my phone camera

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Permalink Reply by Paul on May 4, 2017 at 20:22

its unlikely that both remotes would be faulty , you can also use webcam etc to test remote.

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Permalink Reply by leslie collins on May 4, 2017 at 20:48

Your not going to believe this ......

your tip for the web cam worked . Found every other remote control in the house that was working .

Put new DishTV remote up against camera with new batteries installed, still not working .

Put old remote up and confirm it still not working as well.

then.... take out "new " batteries from new remote, replace with "old batteries " from another remote that is working and presto new remote now works ! and and now put new batteries in another remote work as well ????

what ?

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Permalink Reply by forumuser on May 5, 2017 at 9:42

Hey Leslie

Get in touch with DISH TV ASAP today and explain that the remote no longer works and request a new replacement. They will be able to sort it out for you.

If you are having issues please let me know

Regards
Josh