Server Not Available - Satellite

I keep getting this message pop up when I turn on my Television (Samsung UA70KU6000SXNZ).

The TV is connected to the internet, and I have disconnected and reconnected several times to ensure it is. YouTube works fine.

I assume is has something to do with Freeview+ / On Demand, rather than Samsung.

I can't close the box by selecting Close or Retry.. I can only close it by pressing Exit, and then the box pops up again after a minute or so.

Any ideas as to what is causing this?

Service: Satellite, Northland Whangarei

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Permalink Reply by Hamish Towgood on October 24, 2016 at 17:56

This is incredibly frustrating.. can't watch tv unless I keep closing this box every minute.

Went onto Samsung Chat and it's not anything to do with them they say. Would love to get this fixed!

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Permalink Reply by Hamish Towgood on October 29, 2016 at 19:57

Anyone from Freeview Support around? I got an email a few days ago saying the issue was going to be forwarded to the "Tech Team", but heard nothing...

Just bought this new TV a few weeks ago, so was stoked that it had DVB-S and Freeview+, but if it's been stopped already, then that's just gutting.

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Permalink Reply by Paul on October 29, 2016 at 20:11

Hi Hamish

I see samsung have an upgrade file on there website released 17.10.2016 , may help with your issue.

http://www.samsung.com/nz/consumer/tv-av/tv/uhd/UA70KU6000SXNZ

Hamish Towgood said:

Anyone from Freeview Support around? I got an email a few days ago saying the issue was going to be forwarded to the "Tech Team", but heard nothing...

Just bought this new TV a few weeks ago, so was stoked that it had DVB-S and Freeview+, but if it's been stopped already, then that's just gutting.

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Permalink Reply by Hamish Towgood on October 29, 2016 at 20:34

That was the first thing I checked too, but it didn't resolve it.

Paul said:

Hi Hamish

I see samsung have an upgrade file on there website released 17.10.2016 , may help with your issue.

http://www.samsung.com/nz/consumer/tv-av/tv/uhd/UA70KU6000SXNZ

Hamish Towgood said:

Anyone from Freeview Support around? I got an email a few days ago saying the issue was going to be forwarded to the "Tech Team", but heard nothing...

Just bought this new TV a few weeks ago, so was stoked that it had DVB-S and Freeview+, but if it's been stopped already, then that's just gutting.

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Permalink Reply by Hamish Towgood on October 30, 2016 at 14:48

Hey what do you know... it's working today!

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Permalink Reply by Neville on November 14, 2016 at 15:21

I,too, am having the same problem with my Samsung UA55KU6500 bought recently however I am using a UHF aerial. Have rung Samsung who remote checked the TV and reset it but it has made no difference. Samsung say its a Freeview server problem. I cannot get the on screen error message options (Close or Retry, or Return) functions to work, I have to Exit to clear the message which then sometimes comes back after a few minutes. Also sometimes I cannot access some channels such as Prime, Maori, Duke etc, I get a 'No Signal' error message, a few minutes later the channels are ok ? TV software is updated automatically. Where to now ??

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Permalink Reply by Hamish Towgood on November 14, 2016 at 15:26

It must just be an intermittent issue.

You can get rid of the pop up message by turning off HbbTV in the Broadcast/Setup menu. Just turn it back on when you want to test out the Freeview+ service later on.