Rachel
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Black screen on Samsung Smart Tv

Started this discussion. Last reply by Eden Moss 56 seconds ago. 17 Replies

Have not been able to view Freeview - allI get is a black screen from my app on my Samsung Smart Tv 4HD - tried reinstall but still the problem - it has been like this since last weekContinue

 

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Latest Activity

Eden Moss replied to Rachel's discussion Black screen on Samsung Smart Tv
"Still a black screen for me too, I turned it off at the wall for over 20 mins and it’s exactly the same, when you just have a black screen it’s impossible to look at any settings, assuming for us at home there even is an ability to look…"
55 seconds ago
Annette Bothwell replied to Rachel's discussion Black screen on Samsung Smart Tv
"Mine still black too...its a pain!!"
15 hours ago
Rachel replied to Rachel's discussion Black screen on Samsung Smart Tv
"Still “ black screen” has this worked for anyone else? If so , what were your steps?"
15 hours ago
Bel @ Freeview replied to Rachel's discussion Black screen on Samsung Smart Tv
"Hey Rachel, You shouldn't need to reinstall, the app should update itself to the version (1.12) with the hotfix.  If it hasn't already updated, try rebooting the TV at the wall (unplug from power and leave for 10mins before turning it…"
yesterday
Rachel replied to Rachel's discussion Black screen on Samsung Smart Tv
"Hi Bel, I tried to Re Install from the app - but i still have a black screen. Can you please advise the correct steps for this HotFix ?"
yesterday
Bel @ Freeview replied to Rachel's discussion Black screen on Samsung Smart Tv
"Hey Treena, A hotfix was released to fix the Freeview On Demand app on Samsung TVs late on Friday, so it should be working now.  Let us know if it's done the trick, the version with the hotfix is 1.12 (which you can check by going into the…"
yesterday
Treena Shrimpton replied to Rachel's discussion Black screen on Samsung Smart Tv
"Thanks so much Eden! You know, I didn't even think about TVNZ having The Mentalist!  I love TVNZ on demand but Freeview has so many more things to watch so are missing it definitely!  Looking forward to it being up and running again!"
yesterday
Eden Moss replied to Rachel's discussion Black screen on Samsung Smart Tv
"Hi Treena you can get the TVNZ app, not to be confused with the freeview one, it’s a standalone app just for TVNZ shows, and it has the mentalist on it, hope this helps :)"
yesterday
Eden Moss replied to Rachel's discussion Black screen on Samsung Smart Tv
"While I’d never wish this on anyone else, it IS good to see others have the same issues and that it’s not down to just me and my tele ! Hope this gets sorted soon, as there must be other people out there with this problem who…"
yesterday
Treena Shrimpton replied to Rachel's discussion Black screen on Samsung Smart Tv
"Mine too, I also got the smartvu dongle and that doesn't have freeview on it at all and there is no option to download it??? Please help and let us know when it will be up and running again!  My husband is going crazy without his Mentalist…"
yesterday
Annette Bothwell replied to Rachel's discussion Black screen on Samsung Smart Tv
"We are having same problem with our Samsung tv. All other apps working well but just getting a black  screen when trying to load freeview!! Help!!!"
yesterday
Annette Bothwell replied to Rachel's discussion Black screen on Samsung Smart Tv
yesterday
Rachel replied to Rachel's discussion Black screen on Samsung Smart Tv
"thanks , yes, we are using the TVNZ ( Blue ) App :)"
Thursday
Eden Moss replied to Rachel's discussion Black screen on Samsung Smart Tv
"Hi Rachel I’ve got the same problem, everything works but the on demand app which has even now gone from the trying to load screen to just pure black ! If you want anything on TVNZ and not 3 or bravo then get their app, they have a stand alone…"
Thursday
Josh ✔️ replied to Rachel's discussion Black screen on Samsung Smart Tv
"Hopefully not, always some good shows to catch up on!  Josh"
Wednesday
Rachel replied to Rachel's discussion Black screen on Samsung Smart Tv
"thanks , i saw this last night -Hopefully, it won't take long to fix ! this has happened before - the TV is only 1 year old.."
Wednesday

Profile Information

How do you receive Freeview?
via UHF aerial
Thinking about your TV set-up at home, please select whether you have a TV, a Set Top Box or a Recorder.
Smart TV (with Freeview built-in)
Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
Samsung UA65K

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