Replies to This Discussion

Permalink Reply by Biggles on April 2, 2014 at 12:48

Satellite or Terrestrial?

TV or STB?

Location?

Permalink Reply by Martin J Glass on April 2, 2014 at 13:18

Why do i sometimes get no signal only during the day?

Sun outage and may affect your digital TV reception if you receive it via satellite.

It's a technical phenomenon which typically occurs during the months of March/April and September/October, and can last as long as 15 minutes a day and take place over a period of 15 days. On these days you will see the "No Signal" message on your television for up to 10 minutes. Normal service will resume after this time.

It happens because the radio frequency noise from the sun is at its peak strength and can interfere with the satellite signal, resulting in a brief service interruption.

Viewers may experience noise or service interruptions. Different areas will be affected on different dates and times during this period.

The effects of a sun outage vary from minimal to total outage throughout the 15 day period. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after.

If you are experiencing the outage for longer periods of time, it's likely a symptom that the satellite dish being used is not operating in optimum condition.  The dish may be affected by corrosion or rain fade, which amplifies the effects of these sun outages.  We recommend contacting an installer who can address any problems on-site and prevent any future reception issues.