Hi there,

I was wondering if anyone could help.
I have the above (Transonic TWH-S1) Freeview box, but EVERY TIME I turn it on, all my channels are gone, and I have to do a blind scan.

Any suggestions as to why this is happening?

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Hi Jessica 

That is odd, Usually if your Transonic is doing this then the unit may indicate a fault in which the receiver has gradually developed. 

Have you tried a factory reset and then tested out whether the problem re-occurs?

Yes, I have.

Sometimes when it deletes my channels, it deletes the satellite & transponder information as well, so I've had to factory reset a few times.

Take it back where you bought it and ask for a replacement. It shouldn't do that.

As Biggles has stated, please take it back or purchase a new receiver. 

Thank you both for your help :)

No worries, ever need help on this forum? just post away! 

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