I'm having problems with the TVNZ OnDemad app. It starts okay, but within a minute or two of playing a given show (any content to be specific), it crashes with a blank screen, and soon after reverts to live TV mode with only audio playing. Only a power-cycle will bring it back to a normal working state. The Samsung TV has the latest firmware (1460) installed. I've using a ethernet cable but the same result as with a WiFi connection. The problem seems to be getting worse as a few month's ago it use to crash halfway through a program when the ad's Started now it is only after a few minutes of the program before it crashes.
Anyone else with a recent model Samsung TV experiencing (or able to confirm) similar behaviour? (All other apps including the FreeviewPlus 3Now app work as expected.).

Views: 601

Reply to This

Replies to This Discussion

Hi Craig, 

Freeview is aware of an issue affecting the OnDemand apps on Smart TV's using FreeviewPlus, we are looking to work with the broadcasters, can you please supply more information to our team here: http://www.freeviewnz.tv/support/contact-us/ and provide specific details on the crash event so we can notify Samsung as well as other developers. 



Reply to Discussion


Latest Activity

Alison posted a discussion

Not able to watch OnDemand

Can log on to OnDemand and can select show and episodes I want to watch but when I click play I…See More
2 hours ago
John Baird replied to Amanda's discussion Dish tv
"As Biggles said ,but Dish Tv boxes try both LNB frequencies at set up. What is more likely is that…"
18 hours ago
David Lipscombe replied to Taylor's discussion How do you set up transonic as in all the cords. Forgotten how to.
"here are 2 shots that may help you for your set up"
21 hours ago
Biggles replied to Amanda's discussion Dish tv
"If it was working before the reset then most likely the LNB frequency in the setup menu is…"

Connect With Us!

© 2018   Created by Bel @ Freeview.   Powered by

Badges  |  Report an Issue  |  Terms of Service