The AM Show returned to TV3 last week and I did a Series Booking to record it on my Freeview PVR as I had done all last year.

Everything appeared OK, the EPG indicated the Series Booking for each of the three hours of the show (6-7, 7-8 & 8-9AM) and it was repeated throughout the week.

The show duly recorded but then the PVR indicated that the series had come to an end and prompted me to delete the booking!!!!! I did NOT delete the booking and the show recorded OK the next day and again told me the series had come to an end. 

I deleted my Series Booking and tried to re-instate it but I was told that the show had already been recorded to my PVR and would not book it. After watching, and deleting the show, from my PVR I could then do the Series Booking. But, of course, I still get told that show has come to an end each day and I am guessing that if I fail to delete a days recordings the PVR will not record the next day as it thinks the show is already recorded.

I am assuming that each program, listed in the Freeview EPG, should be assigned a unique identifier. (Hidden from us mere mortals.) This will stop a PVR, with a booking for a show, recording repeats of that show if the original recording has not been deleted from the hard disk.

It appears that TV3 have assigned the same identifier to ALL the listings for the AM Show, hence my problem.

Is there anyone out there in Freeview land that knows who to talk to at TV3 to get this fixed??

I would just try to send them an email but I don't have any confidence that it would reach the correct person.

It would be great if someone from Freeview could do some training for the broadcasters in the correct use and updating of the Freeview EPG as there has been quite a few errors and problems of late. 

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Their website is broken too. When I connect to it nothing works.

And the ratbags at TV3 still have not fixed this problem. And I also have not had the courtesy of a reply to the email I sent informing them about the problem.

Where are the Freeview police when you need them?

Hi Alan,

Could you please pass on your PVR Make &  Model to me and i'll check with the team. 

Kind Regards,

Josh

Alan Douglas said:

And the ratbags at TV3 still have not fixed this problem. And I also have not had the courtesy of a reply to the email I sent informing them about the problem.

Where are the Freeview police when you need them?

Thanks Josh,

It is a DishTV S7090PVR.

I am having no problems with other shows like the TVNZ Breakfast program.

I am a person who records everything I want to watch so I can skip through the Ads (Sorry Advertisers!) so the PVR does get a lot of use. If there is an EPG problem, I WILL find it....

Well! What do you know?

As of today, and onwards, the TV3 EPG lists 'The AM Show' as a single listing from 6 to 9am, instead of the old three separate one hour listings.

And what is even better? I no longer get the message that my series has come to an end.

Well done TV3, better late than never..

But wait. There's more!!

Has anyone else noticed??

The AM Show is now listed as a three hour program on the TV3 Freeview EPG but the AM Show on the TV3+1 EPG is showing it as three individual one hour programs. What the ***!

Shouldn't the EPG for the main channel and the +1 channel be identical, just advanced by an hour?

Come on Freeview, some training would not go amiss.

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