Is there anyone out there who can explain why I can't get TV1 and TV2 after 6pm? Also the rest of the channels start to pixelate as well. I've just replaced my LORANZ model with a DISH T1000. Now, it works great during the day, but after 6pm it goes nuts. It worked fine on Thursday thru to Sunday and then on Monday I couldn't get a signal for these channels.

I am on dialysis and use a machine at night but it's not that and it doesn't seem to be the receiver...

Can someone help, please?

Cheers!

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Sure sounds like some kind of interference that starts at or around 6pm. Do you have Sky with an rf modulator or anything else in the house or a near neighbour that turns on at 6pm?

How have you connected everything?

UHF antenna to T1000 and HDMI to TV?

Hi Erin,

We have a lot of trouble with exactly that in the Waikato and have traced it to the SMART METERS which the power companies are installing. Apparently between 5-00pm and 6-00pm is the time of the day when the meters "report back" to the power companies computer.

You don't have to actually have a smart meter yourself: - Your UHF aerial may be pointing towards the neighbour's meter!!!

It seems to affect some receivers (T1000 included) and TVs more than others.

DishTV market a filter with F Connectors which is designed to be installed at the aerial, to protect all your TVs and receivers, or a filter with RF sockets which plugs into the back of your TV or receiver; - (about $25.00? each).

It has become so prevalent now that the people who install the meters are actually carrying some of the DishTV filters with them, in case the problem arises while they're there.

I suggest you phone DishTV and, if they're sure that's what the problem is, get them to send a filter out to you or get a local installer to fit one. - But make sure they install one of the "new DishTV" filters because there are cheaper ones on the market, which don't filter out the unwanted frequencies as successfully.

I hope that solves your problem. Cheers,  Bill.

Now that's an interesting problem. Is it the viewers problem. No! Is it DishTV's problem? I don't think so. Is it the Power Companies' problem. Definitely. Their equipment is causing harmful interference to TV reception. I would be complaining to RSM if I had that problem. They would soon sort it out. Logical solution - the SMART meters need to be sorted to stop the interference. Adding filters to the viewers equipment is not a solution as the interference is still being radiated.

Bill, can you tell us what frequencies are involved please?
Cheers

Hi there!

Yep, I've connected everything as instructed by the manual...and it did work properly for a few days...I called Dish TV and they've said that it's not there receiver and that it's probably something an installer can help with? Pretty sure that it's something to do with some kind of outside interference.

Would it be better to get another LORANZ as the other TV has that receiver and doesn't have any problems?

Thanks for your advice!


 
Biggles said:

Sure sounds like some kind of interference that starts at or around 6pm. Do you have Sky with an rf modulator or anything else in the house or a near neighbour that turns on at 6pm?

How have you connected everything?

UHF antenna to T1000 and HDMI to TV?

Thanks Bill!

Much appreciate the info and advice....when I called Dish TV...well, there customer service wasn't very helpful or interested with what I had to say, only that they were sure that it wasn't anything to do with their product.

Just frustrating as the LORANZ receiver worked from day one without a hitch...

Once again, thanks for you help and advice!


 
Bill McMurray said:

Hi Erin,

We have a lot of trouble with exactly that in the Waikato and have traced it to the SMART METERS which the power companies are installing. Apparently between 5-00pm and 6-00pm is the time of the day when the meters "report back" to the power companies computer.

You don't have to actually have a smart meter yourself: - Your UHF aerial may be pointing towards the neighbour's meter!!!

It seems to affect some receivers (T1000 included) and TVs more than others.

DishTV market a filter with F Connectors which is designed to be installed at the aerial, to protect all your TVs and receivers, or a filter with RF sockets which plugs into the back of your TV or receiver; - (about $25.00? each).

It has become so prevalent now that the people who install the meters are actually carrying some of the DishTV filters with them, in case the problem arises while they're there.

I suggest you phone DishTV and, if they're sure that's what the problem is, get them to send a filter out to you or get a local installer to fit one. - But make sure they install one of the "new DishTV" filters because there are cheaper ones on the market, which don't filter out the unwanted frequencies as successfully.

I hope that solves your problem. Cheers,  Bill.



John Baird said:

Bill, can you tell us what frequencies are involved please?
Cheers
Hi John,
In the Waikato, it seems that the TVNZ mux (TV1 & 2) from Te Aroha  is the most susceptible. So that's channel 34.
But I'm sure the smart meters aren't using the same frequencies, they just seem to "cross over" somehow, because as soon as we fit the filters and block out the unwanted frequencies, the problem disappears EVERY TIME.



Biggles said:

Now that's an interesting problem. Is it the viewers problem. No! Is it DishTV's problem? I don't think so. Is it the Power Companies' problem. Definitely. Their equipment is causing harmful interference to TV reception. I would be complaining to RSM if I had that problem. They would soon sort it out. Logical solution - the SMART meters need to be sorted to stop the interference. Adding filters to the viewers equipment is not a solution as the interference is still being radiated.

Hi Biggles,

The power companies are very aware of the problem; - As I mentioned earlier, We were talking with DishTV about it and they told us that the power companys' installers are now buying filters off DishTV to fit at any troublesome sites!!

I would hope that the power companies are already working on modifying their smart meters to fix the problem long-term, but in the meantime our customers can't watch their TV channels for a period most nights, so we're fitting the filters as a short term solution.

Cheers,  Bill.



Erin said:

Thanks Bill!

Much appreciate the info and advice....when I called Dish TV...well, there customer service wasn't very helpful or interested with what I had to say, only that they were sure that it wasn't anything to do with their product.

Just frustrating as the LORANZ receiver worked from day one without a hitch...

Once again, thanks for you help and advice!

Hi Erin,

I'm sorry to hear that about DishTV, because they are usually most helpful, and they do know about the problem and have discussed it with us; - Maybe you got one of them on a bad day!

Would you like us to mail a filter to you to try? - Now I'm not saying that it definitely is the problem, but it certainly sounds like it could be, and it will only take one minute to plug it in and one night to find out if that was the problem!

Why don't you phone Andrea on 07 856 6846, at Rainbow Connections, give her your mailing address and tell her what it's about; - I'll be back there on Monday and will mail a filter out to you with instructions next week, and then we'll all see what happens.

If it doesn't make any difference then we'll know that's not the problem and you can send the filter back to us. If it does fix the problem, we'll invoice you for the filter.

Cheers,  Bill.

What frequencys do your magic filters notch out? I think really someone should be contacting

http://www.rsm.govt.nz/cms

If those smart meters are really causing such an issue

From what I was told Advanced meters use vodafone 2G up on 900 Mhz GSM  at very low power output  make a brief pulse around 1am

so i'm at a loss to why there is an issue at dinner time !!

Supreme Antennas in Levin do a filter for pass of ch 26 to 48 uhf region   !!

+1

If my reception was being affected I would definitely be contacting RSM to investigate. There is definitely a source of interference from somewhere. I do find it strange though that if Smart meters operate in the Mobile Phone frequency bands that they are causing interference at TV frequencies which are lower. There are many other souces of interference likely in your home such as Heat Pumps, Powerline networking adaptors, etc.

nzdtv.com said:

What frequencys do your magic filters notch out? I think really someone should be contacting

http://www.rsm.govt.nz/cms

If those smart meters are really causing such an issue

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