Previously we had a Sky receiver and when this was installed we had some initial issues with reception. We rang their tech support and they had us modify the LNB settings for the Optus1 satellite and after that it was perfect for entire time we had it.

Recently we stopped with Sky and moved to a Freeview S8200. This is connected to the same dish as the Sky receiver was. Its run fine for 2 weeks on its default LNB (10.742) and all channels received well. In the last 48 hours we've had a large number of the channels disappear and can now only see tv4 and prime.

We've tried factory resets, satelite/blind scans and used the 2 LNB ranges (11.300 and 10.750) that Sky would normally supply their customers but still no luck. 

Has anyone else experienced a similar issue and know of any solutions?


Views: 428

Reply to This

Replies to This Discussion

Hi Matt

The Dish looks like it's a dual throat which means that one throat is aiming at Optus D1 and the other (which is raised higher) will be aiming at Optus D3, there could be some clashes with the two LNB's although this shouldn't be the common case.

Make sure that cables are connected properly and that the dish is not obstructed, make sure it's secured tight so weather cannot affect the services.


With the STB defaulting to 10.742 tells me you have a drifting local oscillator. 

Local Oscillator Frequency should be 10.750

Your LNBF needs replacing.

A single throat 10.75 LNB will do the trick. you will also need a 40mm adapter to make it fit

Serviced with a new quad LNB, new cable and realignment and sorted all the channels are back
Thanks for the update Matt!

Reply to Discussion



  • OnDemand Issues for SAMSUNG SMART TV
    We are aware of issues with these TVs, It is under investigation.  Please check NETWORK STATUS for the latest updates. 

    If you post regarding this, please include your Model Number which can be found in the Menu or the back of your TV. 

Latest Activity

Connect With Us!

Be a part of the New Zealand Freeview Community!

Welcome to your Freeview Forum!  This is the online home for all Freeview viewers, retailers, manufacturers and installers. It's a place where you can find help, share advice, tips and your know-how to help another fellow "Freeviewer" out.

How do I get started?

1. Begin by signing up for Freeview Forum here.  Sign up is simple, fast & free, all we ask is that you abide by a few simple guidelines.

What details should be included when asking for help?

Including key details will help the community help you.....

1. What your coverage is (check by entering your full address here).

2. What antenna you're using (indoor of outdoor UHF aerial, or satellite dish).

3. What brand & model your device is.

4. What channels or programmes you're having trouble with (if any).

5. And of course - as many other details as you think would be relevant.

© 2020   Created by Bel @ Freeview.   Powered by

Badges  |  Report an Issue  |  Terms of Service