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Are you on firmware 1.23 ?
There are some instructions here, I don't see it why it shouldn't be able to load the new T.P
Those are the original instructions for moving to Prime on the now OLD frequency 12706 H
There are instructions here you should be able to follow
just use the t.p data as
Change the following (Type in using numbers)
Symbol rate 22500
Polarity should be H for Horizontal
Click the folder where it says archive
Click where it says tip - add trackside
follow instructions, but use 12519 H as the frequeny you add
Try a factory reset, choose Auckland as region
Then try the above again
The guy in the other thread has it going. Hills is just trying to flog users a new unit so they dont have to deal with supporting it.
maybe graham can post photos