Freeview programmes not loading - Corona virus overload?

For the past few days Freeview on demand wont load. It takes ages to come up with the programme guide but when I click on almost any show I get the message "there was an error during playback". I have shut the power off to everything plus tried logging off and on again. No luck. Neon has had a similar issue. I suspect it is overloading because of the Coronavirus and many users trying to access. Is anyone else experiencing this? If so do you have solution?

Gary

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Permalink Reply by forumuser on March 29, 2020 at 15:35

Good Afternoon Gary,

Whilst the Broadband network is now been used more than ever due to the COVID-19 Lockdown, the services on our end are running fine. Have you checked your network setup? what kind of connection are you on? Fibre or ADSL/VDSL.

However please send us a ticket via the form here and our teams can have a look: https://www.freeviewnz.tv/support/contact-us/new_freeviewod_form/

Thanks

Josh

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Permalink Reply by Gary Wilson on March 29, 2020 at 16:01

Hi Josh,

We are on fibre with download of around 90 Mb/s, and are not having any issues with the internet. I filled in that very long yesterday or the day before and have yet to get a reply (although I yet to click on the link to see if it's the same one). I live at 5 Leach Place, Enner Glynn, Nelson 7011. I mentioned that Neon has not been working well Ill do that now but do you have any suggestions?well too but Netflix is fine.

Gary

Josh @ Freeview said:

Good Afternoon Gary,

Whilst the Broadband network is now been used more than ever due to the COVID-19 Lockdown, the services on our end are running fine. Have you checked your network setup? what kind of connection are you on? Fibre or ADSL/VDSL.

However please send us a ticket via the form here and our teams can have a look: https://www.freeviewnz.tv/support/contact-us/new_freeviewod_form/

Thanks

Josh