Freeview programme when recording not in sync with real time

We usually have several programmes set up to record week after week without any problems and that has been great. However, since last week (after daylight saving) we have programmes NOT recording accurately as the timing is all over the show. This has affected TV1, TV2 and Choice. When we check why things haven't recorded it appears as though the programme is scheduled to record at all sorts of weird times. In all other ways the programmes are fine and the recorder is fine.

We are using a Panasonic Freeview DVD recorder. Last time something like this happened and TV3 News was set up but wouldn't record we were told it was the recorder but it was resolved by Freeview. Any thoughts as to when this problem will be resolved so we can have harmony in our home again? Thanks

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Permalink Reply by Bob Mirams on April 30, 2013 at 11:06

No worries, James! I spent 20 years in software and the most frustrating thing in the world is having a customer jumping up and down saying (or screaming) little more than 'it's broken - fix it, fix it, fix it!', so all I'm trying to do is give the software guys as much specific, accurate and (hopefully!) useful data as I can on exactly how the problem manifests itself. Then, as you so rightly say, all I can do is sit back and wait! ;-) Oh and once a week, delete all my programs and enter them again - but I'm actually getting quite quick at doing that now! (PS I hadn't come across that quote before - the nearest I had was 'suddenly, without any warning whatsoever, nothing happened'!).

James Marsh said:

Sit back and relax. The latest from Panasonic is they are working on it along side their counterparts overseas to resolve this issue. They expect to have the situation rectified soon. When the solution is found it will be sent via the Software Update on your recorder, so make sure that you have set your system to accept the update.

It's like anything that is highly technical, if you don't know how to fix it yourself, then let the experts handle it. Until then, unfortunately you will be best to use the manual recording.

Yes it is frustrating, but time fixes everything and as Peter Montgomery said of the Americas Cup, "we will just have to hurry up and wait'.

Bob Mirams said:

Bel - you mentioned on the other thread that there was a meeting yesterday between Freeview and Panasonic to talk about this. Anything you can tell us?

Permalink Reply by Mark Easton on April 30, 2013 at 11:10

Hahaha - all these software developers!! I am one too - and hence am happy to wait for the two technical teams to work it out. Then management can put their spin on it. ;)

Permalink Reply by Bel @ Freeview on May 1, 2013 at 20:13

Thanks for that Bob :)

Potential solution has been found but it needs to be tested further before it can be released. Don't want to promise any ETA's as yet but will do when I get confirmations!

Bob Mirams said:

No worries, James! I spent 20 years in software and the most frustrating thing in the world is having a customer jumping up and down saying (or screaming) little more than 'it's broken - fix it, fix it, fix it!', so all I'm trying to do is give the software guys as much specific, accurate and (hopefully!) useful data as I can on exactly how the problem manifests itself. Then, as you so rightly say, all I can do is sit back and wait! ;-) Oh and once a week, delete all my programs and enter them again - but I'm actually getting quite quick at doing that now! (PS I hadn't come across that quote before - the nearest I had was 'suddenly, without any warning whatsoever, nothing happened'!).

James Marsh said:

Sit back and relax. The latest from Panasonic is they are working on it along side their counterparts overseas to resolve this issue. They expect to have the situation rectified soon. When the solution is found it will be sent via the Software Update on your recorder, so make sure that you have set your system to accept the update.

It's like anything that is highly technical, if you don't know how to fix it yourself, then let the experts handle it. Until then, unfortunately you will be best to use the manual recording.

Yes it is frustrating, but time fixes everything and as Peter Montgomery said of the Americas Cup, "we will just have to hurry up and wait'.

Bob Mirams said:

Bel - you mentioned on the other thread that there was a meeting yesterday between Freeview and Panasonic to talk about this. Anything you can tell us?

Permalink Reply by Bel @ Freeview on May 2, 2013 at 10:25

The proposed solution to address the series recording issue which caused srecording times to update incorrectly was successfully tested in the lab and has just been implemented on the live platform a few minutes ago.

You don't need to do anything to your existing series bookings - they should work now.

Thanks again everyone for the info you've provided - it's helped to navigate what has been quite a complex issue.

Permalink Reply by Mark Easton on May 2, 2013 at 10:27

Many thanks!! I will be testing the next few days. :)

Permalink Reply by James Marsh on May 2, 2013 at 12:50

Hi Bel. I'm curious as to how you know all this, as I have been in constant contact with Panasonic and to my knowledge they are still working on the problem. Are you associated in any way with either Freeview, TVNZ or Panasonic?

Bel said:

The proposed solution to address the series recording issue which caused srecording times to update incorrectly was successfully tested in the lab and has just been implemented on the live platform a few minutes ago.

You don't need to do anything to your existing series bookings - they should work now.

Thanks again everyone for the info you've provided - it's helped to navigate what has been quite a complex issue.

Permalink Reply by James Marsh on May 2, 2013 at 13:21

Just heard from Panasonic and appears all is fixed. Maybe you have the same contacts as me.

James Marsh said:

Hi Bel. I'm curious as to how you know all this, as I have been in constant contact with Panasonic and to my knowledge they are still working on the problem. Are you associated in any way with either Freeview, TVNZ or Panasonic?

Bel said:

The proposed solution to address the series recording issue which caused srecording times to update incorrectly was successfully tested in the lab and has just been implemented on the live platform a few minutes ago.

You don't need to do anything to your existing series bookings - they should work now.

Thanks again everyone for the info you've provided - it's helped to navigate what has been quite a complex issue.