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Dish TVPermalink Reply by Dish TV Support on March 5, 2015 at 22:59

Hi Aidan 

This could be a couple of issues however lets try the basics first, we will attempt to double check our bind scan method  please follow these instructions: 

1. Go to Menu > Installation > Tuning Wizard > Blind Scan 
2. Enter in the default password 0000 
3. Please ensure that the Satellite Name is set to OPTUS D1 
4. Skip the frequency,  ensure that the Polarization is set to Horizontal (H)
5. Set the Search Type to FTA 
6. Press OK to scan

What the unit should now have done is searched for FTA  channels on all available Freeview transponders, it is unusual that you are getting all the transponders without the services (Channels) so a blind scan would have fixed the issue with the Search Type set to FTA

If the above fails, please try the below steps to manually add the carrier details:

1. Press the Menu button to bring up the main menu
2. Select Installation and press OK
3. Select Tuning Wizard and press OK
4. Enter the PIN code for the unit (the default is 0000)
5. Select Satellite Scan and press OK
6. Press the left arrow to access the carrier list
7. Press the Yellow button to access the Setup menu
8. Select Add Carrier and press OK
9. Enter 12456 for the Frequency
10. Select Symbol rate and enter 22500
11. Check that Polarity is set to Horizontal
12. Check that network scan is set to Off
13. Press OK to start the Scan process
    
    The scan process will take approximately 1 minute to complete.

Iif the services show on the unit the do the same steps except for Step 9. where you will enter the following 12483 (TVNZ, Maori)

Repeat for the following:

12707 (Prime, Four+1, Edge TV) 

Let me know if this helps in getting services into your unit, If you are still having issues with the Unit please let us know, we can troubleshoot further. 

Dish TV Online Support

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Permalink Reply by Aidan on March 5, 2015 at 23:26

Thanks, but none of this has worked. A couple of questions:
- should I do a factory restart before trying this or keep the LNB set to 11300?
- where do I select the FTA search type? Not sure if this is my issue but on blind scan I only have the following options: sat name, start and end frequency and polarisation. No FTA option? In LNB settings there is a type option but it is Ku Bamd, Universal, etc
- on the blind scan screen it shows None (diseqc), None (tone burst), Off (22khz), On(power) and None (positioner) for the other LNB settings.

I also tried your second suggestion but it very quickly says tuning failed.

Anything else I can do?

Thanks

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Dish TVPermalink Reply by Dish TV Support on March 5, 2015 at 23:36

Hi Aiden

Try a factory reset, allow the unit to scan for the channels .

Please let me know if the scan was successful or not.

Kind Regards

Dish TV Support

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Permalink Reply by Aidan on March 5, 2015 at 23:40

Also, when trying different LNB settings a few times it has said "Dish out of range", not sure if this could be the problem?

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Permalink Reply by Aidan on March 6, 2015 at 0:02

Hi, no unfortunately I did the reset with the same result - it scans (quite quickly - takes about a minute) and then says Tuning Failed.

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Permalink Reply by Biggles on March 6, 2015 at 7:57

HI, I've just moved to a new house and found out it only has satellite so had to buy a satellite box receiver.

Or if as your profile says you are in Auckland, then just get and install a UHF antenna.

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Dish TVPermalink Reply by Dish TV Support on March 6, 2015 at 10:58

Aiden 

Use the Freeview Coverage checker on the website here: http://www.freeviewnz.tv/coverage.aspx and see if you can get  Freeview via an aerial. 

Regards
Dish TV Online Support

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Permalink Reply by Aidan on March 6, 2015 at 12:38

Yes, I can definitely get an aerial but why does the $100 satellite receiver not pick up Freeview when it us definitely getting a signal? It it just that this is an older technology so I am best to go with UHF aerial option?

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Permalink Reply by Biggles on March 6, 2015 at 13:01

Could be many reasons from faulty LNB to finger trouble but why try to get a crappy SD satellite picture when you can get HD UHF?

Have you checked out all the info on the Resources page?

http://freeviewforum.co.nz/resources

Also it seems strange to me that your LNB is on 11700. Normally modern installations use 10750. It's also possible the dish may be pointing at the wrong satellite (D2 instead of D1).

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Dish TVPermalink Reply by Dish TV Support on March 6, 2015 at 13:36

As Biggles has suggested below, the case might be isolated to the Satellite Dish itself it might be on other Optus Satellites (Even though it may show a signal on Optus D1) 

Your satellite dish might be pointing at Optus D2 instead of the Freeview Optus D1 Satellite.

I recommend you going back to the retailer and get the Aerial Box instead because of complications of the Satellite set up.

Check to see if you have an UHF Aerial like this one, this one or this one on the roof or walls of the house, connect the UHF Cable which looks like this into the Arialbox 

With Freeview HD you get:

• Brilliant High Definition Pictures*
• Superb Sound with Dolby Digital Surround*
• Loads of Channels
• Local Content on Exclusive Regional Stations

* TV ONE, TV2 & TV3 broadcast most prime time shows in HD, some are broadcast in Dolby Digital Surround Sound - look for the HD & Dolby Digital icons on your TV Guide.

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Permalink Reply by Aidan on March 6, 2015 at 14:06

Okay thanks, there is no UHF aerial (thus going down this track in the first place) but think getting one installed may be the best option.

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