Black screen on Samsung Smart Tv

Have not been able to view Freeview - all
I get is a black screen from my app on my Samsung Smart Tv 4HD - tried reinstall but still the problem - it has been like this since last week

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Permalink Reply by Rachel on November 11, 2019 at 10:37

Hi Bel,

I tried to Re Install from the app - but i still have a black screen.

Can you please advise the correct steps for this HotFix ?

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Permalink Reply by Bel @ Freeview on November 11, 2019 at 11:08

Hey Rachel,

You shouldn't need to reinstall, the app should update itself to the version (1.12) with the hotfix. If it hasn't already updated, try rebooting the TV at the wall (unplug from power and leave for 10mins before turning it back on).

Thanks!

Bel

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Permalink Reply by Rachel on November 11, 2019 at 20:14

Still “ black screen” has this worked for anyone else? If so , what were your steps?

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Permalink Reply by Annette Bothwell on November 11, 2019 at 20:54

Mine still black too...its a pain!!

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Permalink Reply by Eden Moss on November 12, 2019 at 12:00

Still a black screen for me too, I turned it off at the wall for over 20 mins and it’s exactly the same, when you just have a black screen it’s impossible to look at any settings, assuming for us at home there even is an ability to look at any.

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Permalink Reply by Rachel on November 12, 2019 at 12:09

Exactly the same for me !! This Hotfix isnot all that Hot :)

Eden Moss said:

Still a black screen for me too, I turned it off at the wall for over 20 mins and it’s exactly the same, when you just have a black screen it’s impossible to look at any settings, assuming for us at home there even is an ability to look at any.

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Permalink Reply by John on November 12, 2019 at 16:04

we have the same problem i rang freeview and they wanted to know what version of freeview was installed on my samsung tv (18 months old) but i cant even open freeview to see which version we have.I have also rebooted the tv and checked updates are on several times,the so called hotfix did not work for me,still just a black screen

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Permalink Reply by John on November 12, 2019 at 16:12

same here the hot fix did not work at all

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Permalink Reply by Rachel on November 12, 2019 at 16:39

if you go to the app in Samsung Apps - under My Apps and hold down on your Remote ( the middle button )the FreeView App - settings will be an option you can see your version there :)

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Permalink Reply by Rachel on November 12, 2019 at 16:40

IS someone from FreeView going to respond to this non HotFix ??

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Permalink Reply by John on November 12, 2019 at 17:03

not on my samsung the app has to open to see the version i even rand samsung they coud not help me they said the people at freeview would know from my tv model and the fact that this problem was caused BY FREEVIEWS UPDATE

Rachel said:

if you go to the app in Samsung Apps - under My Apps and hold down on your Remote ( the middle button )the FreeView App - settings will be an option you can see your version there :)