Aerialbox T2100 not working - no signal - won't power off

Hi - I am hoping someone can help me. I bought a freeview plus box (Aerialbox T2100) back in May so haven't had it that long. The other night I was watching ondemand through the box, was exiting out off the app and the screen went black and the 'no signal' message showed up. I can't turn off the power - the button doesn't seem to work, so have tried unplugging it from 30 seconds - 10 mins, hoping that would 'reset' it but still no joy. The power light is stuck on green. The remote doesn't work - the batteries are fine, I suspect the remote is fine - I think the problem is with the box. I have checked the aerial and the connection - all good. I have tried plugging it into another input into my TV and still not working. I have tried holding down the power button for 30 seconds in the hopes that would work. Any ideas? I am thinking I need to buy a new box :(

Did this help? Click to mark!

0 members promoted this

▶ Reply to This

Replies to This Discussion

Permalink Reply by Biggles on December 3, 2016 at 14:34

It sounds very much like your box has died or locked up. Take it back to where you bought it and ask them to fix or replace. Should still be under guarantee otherwise CGA applies.

You can easily check if a remote is working by pointing it at your phone's camera and pressing buttons. The phone camera recognises and diplays the infrared flashes on the view screen.

▶ Reply

Permalink Reply by Kelly Hill on December 4, 2016 at 12:43

Thanks for your reply. I tried the trick with the remote and my phone but it didn't show anything up on the screen - tried my other remotes and nothing showed then either - pretty sure it is not the remote :). Just trying to find the receipt now so I can return/replace it. thank you!

Biggles said:

It sounds very much like your box has died or locked up. Take it back to where you bought it and ask them to fix or replace. Should still be under guarantee otherwise CGA applies.

You can easily check if a remote is working by pointing it at your phone's camera and pressing buttons. The phone camera recognises and diplays the infrared flashes on the view screen.