Replies to This Discussion

Dish TVPermalink Reply by Dish TV Support on January 14, 2015 at 10:11

Good Morning Debbie 

Recently customers have reported this issue and we suggest that you complete a Factory Reset of your unit as this will refresh the system including the HDD drive. Let us know how the Factory Reset goes and this this problem still occurs then we can troubleshoot further 

Cheers! 

Permalink Reply by Debbie King on January 14, 2015 at 20:30

Thanks, I did the factory reset, working perfect now. Lost my recorded programmes though.

Dish TVPermalink Reply by Dish TV Support on January 15, 2015 at 10:49

Unfortunately, that is the case. Once that HDD is unrecognisable from the unit then backing up recordings is not viable unless an technician can do this, however the factory reset solves the HDD Issue and you should have no more issues with it. 

If you have any further issues with the unit then let us know. 

Thanks :-)