On your remote press Menu  

Then go down to System Configuration using the down arrow key.

Using the right arrow key on your remote, toggle to the right and then using the down arrow key, toggle down to Factory Default.

Press OK and enter in "0000" as the password.

The default password is "0000" unless you have changed it, If 0000 doesn't work, use "1269" instead. The password will revert to "0000" after a Restore to Defaults".

Select Yes and then when requested pull the small black power plug, out of the right hand corner of your Zinwell Freeview Receiver.

You should now have a blank screen, wait 10 seconds and then reconnect the power plug.

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